Backend Sales Coordinator

Effnbee hospitality; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Effnbee hospitality is seeking a sales administrator to manage customer records and CRM pipelines, process orders, and support the sales team.

The role involves coordinating with marketing, finance, and logistics to ensure timely delivery and proper billing, while maintaining strong communication with customers and internal teams.

Qualifications

• Experience in sales administration, backend support, or customer service.
• Strong communication and multitasking abilities.
• Proficient with MS Office and CRM software like Salesforce.

Responsibilities

• Updating and maintaining accurate customer records and sales pipelines in CRM software.
• Order Processing: Handling purchase orders, generating invoices, and tracking delivery timelines.
• Sales Support: Preparing sales presentations, proposals, contracts, and quotes for the sales team.
• Customer Liaison: Acting as a point of contact for customer queries, order status updates, and resolving issues.
• Reporting: Analyzing sales data and preparing reports on performance, quotas, and trends.
• Internal Coordination: Collaborating with marketing, finance, and logistics to ensure timely delivery and accurate billing.

Skills

Sales administration

Backend support

Customer service

MS Office (Excel)

CRM software (Salesforce)

Communication skills

Organizational skills

Tools

Salesforce

Excel

Job description

Job description

• Updating and maintaining accurate customer records and sales pipelines in CRM software.
• Order Processing: Handling purchase orders, generating invoices, and tracking delivery timelines.
• Sales Support: Preparing sales presentations, proposals, contracts, and quotes for the sales team.
• Customer Liaison: Acting as a point of contact for customer queries, order status updates, and resolving issues.
• Reporting: Analyzing sales data and preparing reports on performance, quotas, and trends.
• Internal Coordination: Collaborating with marketing, finance, and logistics to ensure timely delivery and accurate billing.
• Experience: Proven experience in sales administration, backend support, or customer service.
• Technical Skills: Proficiency in MS Office Suite (particularly Excel) and CRM software (e.g., Salesforce).
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong ability to handle multitasking, prioritize tasks, and manage time