Sales Consultant

Bmw Eminent Cars Surat; Surat; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bmw Eminent Cars Surat in Surat, India, is seeking a Sales Manager to lead customer handling, manage inquiries, and drive premium car sales experiences.

The role emphasizes handling leads, presenting products, arranging test drives, achieving monthly targets, coordinating delivery, and maintaining CRM records for reporting and continuous improvement.

Qualifications

• Excellent communication and negotiation abilities.
• Experience handling CRM and sales pipelines.
• Ability to present products and close bookings.

Responsibilities

• Greet and engage walk-in and digital customers; understand needs and budget.
• Manage leads from walk-ins, online inquiries and campaigns; follow up via calls/WhatsApp/email.
• Explain features, variants, pricing, and arrange test drives.
• Convert inquiries into bookings; hit monthly and quarterly targets; upsell accessories and finance options.
• Coordinate delivery; ensure smooth handover and customer satisfaction.
• Maintain CRM records: leads, test drives, conversions; share reports with management.
• Follow up post-sale for feedback; generate referrals and repeat business.

Skills

Lead management

CRM handling

Customer relationship

Product presentation

Test drives

Upselling

Communication skills

Job description

JD - Sales Manager

Customer Handling & Consultation

Greet and engage walk-in and digital customers

Understand customer needs, budget, and preferences

Provide a premium MG Select experience

Build rapport and trust with customers

Lead Management & Follow-ups

Handle leads from:

• Walk-ins
• Online inquiries
• Marketing campaigns
• Ensure timely follow-ups via calls, WhatsApp, and email
• Update CRM with accurate customer data

Product Presentation & Test Drive

Explain features, variants, and pricing of MG vehicles

Highlight USPs (ADAS, EV technology, connected features)

Arrange and assist in test drives

Ensure excellent product demonstration

Sales Conversion & Target Achievement

Convert inquiries into bookings and sales

Achieve monthly and quarterly sales targets

Upsell accessories, extended warranty, and finance options

Assist customers with:

• Booking forms
• Finance/loan processing
• Insurance coordination

Ensure all documentation is complete and accurate

Delivery Coordination & Handover Support

• Coordinate with delivery team for timely vehicle handover
• Participate in delivery ceremony
• Ensure customer satisfaction at delivery stage

CRM & Reporting

Maintain accurate records of:

• Leads
• Test drives
• Sales conversions

Share daily/weekly reports with management

Customer Relationship & Retention

Follow up post-sale for feedback

Handle basic customer queries

Generate referrals and repeat business