Sales Consultant

B. U. Bhandari Mercedes-Benz; Pune District; Presencial; INR 400 000 - 700 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Statutory Benefit

Mediclaim

Incentive

Resumo da oferta

B. U. Bhandari Mercedes-Benz in Pune seeks an energetic sales professional to drive luxury automobile sales while delivering premium customer experiences.

You will manage leads, guide customers through the journey, and coordinate with the team to exceed targets. The role emphasizes data accuracy in CRM, regular follow-ups, and building lasting relationships with high-net-worth clients. A bachelor’s in marketing/sales and 2+ years in automobile sales are required, with at least 1 year in luxury

Qualificações

• Bachelor’s degree in marketing/sales.
• Minimum 2 years of work experience in automobile sales, with at least 1 year in luxury automobile sales.
• Strong customer handling and communication skills.
• Ability to provide premium customer experience.

Responsabilidades

• Execute sales plans to meet and exceed targets.
• Nurture every lead source wisely.
• Respond promptly to customer inquiries with accurate information and solutions.
• Ensure a smooth and enjoyable customer journey from initial contact to post-sale follow-up.
• Handle customer complaints with professionalism and swift resolution.
• Accurately input customer information into the CRM and maintain up-to-date records.
• Regularly review and update customer data to ensure reliability.
• Utilize customer data to personalize interactions and enhance service.
• Engage in regular follow-ups to maintain customer interest and loyalty.

Conhecimentos

HNI customer handling

Effective communication

Objection handling

Premium customer experience

Formação académica

Bachelor’s degree in marketing/sales

Descrição da oferta de emprego

Achieve Sales Targets: Strive to meet and exceed sales targets through effective Customer engagement and sales strategies.

Customer Handling Excellence: Provide exceptional Customer service by addressing inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

Customer Data Management: Accurately enter and maintain Customer data in the system to ensure seamless follow-up, personalized service, and efficient record-keeping.

Relationship Building: Develop and nurture strong relationships with Customers to foster loyalty, encourage repeat business, and generate referrals.

Reporting to: Team Manager Sales as per leadership structure.

• Execute sales plans to meet and exceed targets.
  
• Nurture every lead source wisely.
  

Customer Interaction and Services:

• Respond promptly to Customer inquiries, providing accurate information and solutions.
  
• Ensure a smooth and enjoyable Customer journey from initial contact through to post-sale follow-up.
  
• Handle Customer complaints with professionalism, aiming for swift resolution and Customer satisfaction.
  

Data Management and Accuracy

• Accurately input Customer information into the CRM system to maintain up-to-date records.
  
• Regularly review and update Customer data to ensure reliability and relevance.
  
• Utilize Customer data to personalize interactions and enhance service delivery.
  

Relationship Development

• Build strong, trust-based relationships with Customers through consistent and meaningful interactions.
  
• Engage in regular follow-ups to maintain Customer interest and loyalty.
  
• Encourage repeat business and referrals by providing exceptional service and support.
  

Market Analysis and Adaptation

• Keep abreast of market trends, competitor activities, and industry developments.
  
• Suggest sales strategies based on market insights to maintain a competitive edge.
  
• Analyze feedback to identify common themes and areas for improvement.
  
• Suggest changes based on feedback to enhance Customer satisfaction and sales effectiveness.
  

Achieve Sales Targets: Strive to meet and exceed sales targets through effective Customer engagement and sales strategies.

Customer Handling Excellence: Provide exceptional Customer service by addressing inquiries, resolving issues, and ensuring a positive experience throughout the sales process.

Customer Data Management: Accurately enter and maintain Customer data in the system to ensure seamless follow-up, personalized service, and efficient record-keeping.

Relationship Building: Develop and nurture strong relationships with Customers to foster loyalty, encourage repeat business, and generate referrals.

Reporting to: Team Manager Sales as per leadership structure.

Sales Target Achievement

• Execute sales plans to meet and exceed targets.
  
• Monitor sales performance.
  
• Nurture every lead source wisely.
  

Customer Interaction and Services:

• Respond promptly to Customer inquiries, providing accurate information and solutions.
  
• Ensure a smooth and enjoyable Customer journey from initial contact through to post-sale follow-up.
  
• Handle Customer complaints with professionalism, aiming for swift resolution and Customer satisfaction.
  

Data Management and Accuracy

• Accurately input Customer information into the CRM system to maintain up-to-date records.
  
• Regularly review and update Customer data to ensure reliability and relevance.
  
• Utilize Customer data to personalize interactions and enhance service delivery.
  

Relationship Development

• Build strong, trust-based relationships with Customers through consistent and meaningful interactions.
  
• Engage in regular follow-ups to maintain Customer interest and loyalty.
  
• Encourage repeat business and referrals by providing exceptional service and support.
  

Market Analysis and Adaptation

• Keep abreast of market trends, competitor activities, and industry developments.
  
• Suggest sales strategies based on market insights to maintain a competitive edge.
  

Feedback Utilization

• Analyze feedback to identify common themes and areas for improvement.
  
• Suggest changes based on feedback to enhance Customer satisfaction and sales effectiveness.
  

Requirements

Qualification Requirement: Bachelor’s degree in marketing/ sales.

Experience: Minimum 2 Years of Work Experience in automobile sales out of which one year should be with luxury automobile

Skillset Requirement:

• HNI Customer handling
  
• Effective communication
  
• Objection handling
  
• Ability to provide premium Customer experience
  

Benefits

• 1. Statutory Benefit
• 2. Mediclaim
• 3. Incentive