Sales Calling Executive

Mystic Momento; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Mystic Momento in New Delhi is seeking a Sales Calling Executive to handle inbound calls, present personalized gifting options, and convert leads into orders.

This full-time, on-site role requires strong communication in English and Hindi, CRM familiarity, and the ability to meet daily targets while collaborating with sales and support teams.

On-site in New Delhi, you will contribute to scripts, provide feedback on customer preferences, and help upsell where appropriate.

Qualifications

• Strong communication and active listening skills.
• Fluency in English and Hindi; multilingual skills a plus.
• On-site in New Delhi with CRM familiarity and basic computer use.
• Experience in telesales, call centers, or retail sales is advantageous.
• Ability to work with targets and stay organized in a fast-paced environment.

Responsibilities

• Handle inbound calls and introduce Mystic Momento products and services.
• Understand customer needs and recommend personalized gifting options.
• Follow up on leads and maintain call logs and records.
• Support order conversions and upsell where appropriate.
• Collaborate with sales and customer support to improve scripts and resolve queries.
• Meet daily and weekly calling targets and provide market feedback.

Skills

Communication

Active listening

English & Hindi fluency

CRM familiarity

Time management

Target-driven

Education

High school diploma

Business/Marketing degree preferred

Job description

Company Description

Mystic Momento is a contemporary gifting brand founded in 2024, focused on creating meaningful, personalized gifts that honor life’s most important moments. The brand is built on the belief that a gift should be more than a product; it should carry genuine emotion and thoughtfulness. Mystic Momento designs items that reflect love, cherished memories, and personal stories. Team members contribute to a creative, customer-centered environment where attention to detail and authenticity are highly valued. The company is dedicated to delivering a memorable experience for every recipient and giver.

Role Description

The Sales Calling Executive is a full-time, on-site role based in New Delhi, responsible for managing inbound calls with potential and existing customers. Day-to-day tasks include introducing Mystic Momento’s products and services, understanding customer needs, and recommending suitable personalized gifting options. The role involves following up on leads, maintaining call logs and customer records, and supporting order conversions and upselling where appropriate. The Sales Calling Executive will collaborate with the sales and customer support teams to improve scripts, resolve queries, and ensure a smooth, positive customer experience. The role also includes meeting daily and weekly calling targets and providing feedback on customer preferences and market trends.

Qualifications

• Strong communication and active listening skills, with a clear and confident phone presence.
• Customer service and sales skills, including lead follow-up, persuasion, and relationship-building.
• Basic computer proficiency for handling CRM tools, call logs, and online order platforms.
• Ability to manage time effectively, work with targets, and stay organized in a fast-paced environment.
• Prior experience in telesales, call center operations, or retail sales is an advantage.
• Comfortable working on-site in New Delhi and collaborating with cross-functional teams.
• Fluency in English and Hindi; additional language skills are a plus.
• Minimum high school diploma; a degree in business, marketing, or a related field is preferred but not mandatory.