Customer Sales Executive

JobsKart; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

JobsKart is seeking a Customer Sales Executive in Jaipur to handle customer inquiries, guide buyers through the product catalog, and close orders. You will manage the full sales cycle from first contact to delivery, ensuring a smooth experience and repeat business.

The role requires strong English and Hindi communication, good MS Excel/Sheets skills, and a customer-first mindset. Prior e-commerce sales experience is a plus in a fast-paced environment.

Qualifications

• Strong spoken and written English and Hindi required.
• Proven ability to convert inquiries into sales and close orders.
• Proficient in MS Excel/Google Sheets for tracking and reporting.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, and chat in a professional and timely manner.
• Convert inquiries into sales by understanding customer needs and recommending products.
• Manage the full sales cycle: guidance, pricing, order confirmation, payment follow-ups, and delivery coordination.
• Resolve complaints with empathy to ensure customer satisfaction and repeat purchases.
• Upsell and cross-sell relevant products to increase order value.
• Coordinate with operations, warehouse, accounts, and design for issue resolution.
• Maintain customer records and sales tracking in Excel/Sheets.
• Prepare basic reports on daily sales, conversions, and response time and suggest improvements.
• Follow scripts and help improve SOPs and templates.

Skills

English and Hindi communication

Sales negotiation

Customer-first mindset

Multitasking

E-commerce experience

Closing and upselling

Tools

MS Excel

Google Sheets

Job description

Are you a customer sales rockstar with excellent English and Hindi communication skills and strong MS Office (Excel) skills? Join our team!

As a Customer Sales Executive, you will handle customer queries, convert inquiries into sales, and ensure an excellent buying experience from first message to final delivery.

Key Responsibilities

• Handle customer inquiries via phone, WhatsApp, and chat in a professional and timely manner.
• Convert inquiries into sales by understanding customer needs, recommending the right products, and closing orders confidently.
• Manage the full sales cycle: product guidance, size/help, pricing, order confirmation, payment follow-ups, and delivery coordination.
• Resolve customer complaints/issues with empathy and efficiency, ensuring customer satisfaction and repeat purchases.
• Upsell and cross-sell relevant products (combos, accessories, add-ons) to improve order value.
• Coordinate with internal teams (operations, warehouse, accounts, design) to resolve order-related or complex customer issues.
• Maintain customer records and sales tracking using MS Excel/Google Sheets (leads, conversions, follow-ups, cancellations, refunds).
• Prepare basic reports (daily sales, conversion rate, response time, common objections) and suggest improvements.
• Follow sales scripts and processes, and contribute to improving customer sales SOPs and communication templates.
• Stay updated on product catalog, ongoing offers, policies, and brand tone to ensure accurate communication.

Required Skills & Qualifications

• Strong spoken and written English + Hindi
• Confident in sales conversations, negotiation, and closing
• Good MS Excel/Google Sheets skills (basic formulas, tracking, reporting)
• Customer-first attitude with problem-solving mindset
• Ability to multitask and work in a fast-paced environment
• Prior experience in customer sales/support is a plus (e-commerce preferred)

What Success Looks Like

• Faster response times and better customer experience
• Higher conversion rate from inquiries to orders
• Higher repeat orders and improved customer satisfaction
• Clean reporting and follow-up discipline

Skill Preference

Verbal Communication Relationship Building Sales Analytics Channel Sales Distributor Sales Teamwork Problem-Solving Time Management