Retail Sales Executive

Lenskart; Bhilwara; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart is seeking a Sales Associate in Bhilwara to provide an exceptional customer experience and drive store revenue. You will greet customers, guide them to the eye clinic for free checks, and promote products with a focus on customer satisfaction.

In this role, you will handle POS transactions, coordinate with warehouse for pickups, and ensure stock and store standards are maintained. Previous retail sales exposure is a plus.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred
• Customer service excellence and communication skills
• Ability to meet sales targets

Responsibilities

• Greet walk-in customers and guide them toward the eye-clinic and free eye check-up
• Promote the free eye check-up and assist in sales
• Maintain stock, floor standards and store cleanliness
• Use POS system to process transactions accurately
• Coordinate product pickup with warehouse after sale
• Verify lenses fit before handing over to customer
• Address returns by understanding reasons and reducing returns
• Identify unstated needs and pitch suitable solutions
• Follow SOPs and ensure security of store equipment

Skills

Customer focus

Active listening

Rapport building

Upselling skills

Multitasking

Priority management

Problem solving

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Title - Sales Associate
Reporting to Store Manager
Skip Level Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area

• Activities expected to be performed by a Lenskart Sales Associate
• Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
• Customer focus
• He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
• With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
• He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Product recommendation

• Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
• Post making the sale, he/she is responsible for coordinating with the customer for product pick- up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Achieving sales targets & SOP adherence

• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly
• He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear articulation and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

Minimum qualification

12th pass; Graduates preferred