Retail Sales Executive

Lenskart; Ballari District; On-site; INR 240,000 - 360,000; Full time

Job summary

Lenskart in India is hiring a Sales Associate to deliver the best customer experience in-store and drive revenue by offering high standards of service. You will greet walk-in customers, guide them to the clinic for free eye checks, and present optimal product selections based on customer needs and the optometrist's input.

Responsibilities include stocktakes, maintaining floor standards, processing transactions on the POS, achieving sales targets and eye-test conversions, coordinating post-sale

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear articulation and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet walk-in customers and guide them to the clinic, promoting the free eye check-up.
• Participate in stock takes, maintain sales floor standards, and perform daily tasks to deliver best shopping experience.
• Possess a basic understanding of the POS system to ensure transactions are processed efficiently.
• Be dedicated to customer satisfaction and resolve customer concerns.
• Present an optimal product selection based on information from the Optometrist and customer to convert into sales.
• Identify unstated needs, ask relevant questions, and time product pitches appropriately.
• Achieve sales targets, eye-test conversions, and returns while following SOPs.
• Coordinate post-sale pickup with the customer and verify lenses before handover.
• Understand return reasons and resolve issues to control return percentage.
• Maintain store hygiene and display standards; clean frames and equipment.
• Ensure security of equipment and prevent stock shortages or damage.

Skills

Customer focus

Product recommendation

Sales targets

Store upkeep

Active listening

Education

12th pass

Graduates preferred

Job description

Title Sales Associate

Reporting to Store Manager

Skip Level Areas Operations Manager

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. He/she plays a pivotal role in driving the revenue achieved by the store.

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus

Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up

He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively

He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has

Product recommendation

With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales

He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions

Achieving sales targets & SOP adherence

Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and

returns. He/she must follow all assigned SOPs diligently

Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage

Store upkeep & maintenance

He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly

He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority