Sales Associate

Lenskart; Nagercoil; On-site; INR 223,000 - 335,000; Full time

Job summary

Lenskart is seeking a Sales Associate to provide top-tier customer service and drive store revenue in Tamil Nadu. You will greet customers, guide them to eye-care services, and maintain sales floor standards while processing transactions accurately using the POS system.

The role emphasizes understanding customer needs, upselling products, and delivering a seamless shopping experience. Prior retail experience and a customer-focused mindset are valued.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Maintaining stock levels and store standards to ensure a great shopping experience.
• Understand the POS system to process transactions effectively.
• Resolve customer concerns and drive customer satisfaction.
• Present an optimal selection of products based on customer preferences and needs.
• Promote and upsell recommended solutions based on customer unstated needs.

Skills

Customer service

Communication

Active listening

Multitasking

Sales orientation

Education

12th pass

Graduate

Tools

POS system

Job description

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities Area

Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus: Driving Net Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Product recommendation

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority