Sales And Service Engineer

FluenceTek; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

FluenceTek in Bengaluru is seeking a Sales & Service Engineer to manage major servicing, troubleshooting, repair, and preventive maintenance of medical aesthetic equipment at customer sites. Include installation and commissioning, fault diagnosis, and timely resolution of service issues.

You will train customers on operation and maintenance, support sales with product demonstrations and technical presentations, and assist in lead follow-ups, visits, and conversions, ensuring prompt after-sales

Responsibilities

• Handle major servicing, troubleshooting, repair, and preventive maintenance of medical aesthetic equipment.
• Install and commission equipment at customer locations.
• Diagnose technical faults and ensure timely resolution of service complaints.
• Conduct customer training on equipment operation, handling, and maintenance.
• Support the sales team through product demonstrations and technical presentations.
• Assist in lead follow-ups, customer visits, and sales conversion.
• Maintain service records, installation reports, and customer feedback.
• Ensure customer satisfaction through prompt after-sales support.

Job description

Role: Sales & Service Engineer

Roles & Responsibilities:

• Handle major servicing, troubleshooting, repair, and preventive maintenance of medical aesthetic equipment.
• Install and commission equipment at customer locations.
• Diagnose technical faults and ensure timely resolution of service complaints.
• Conduct customer training on equipment operation, handling, and maintenance.
• Support the sales team through product demonstrations and technical presentations.
• Assist in lead follow-ups, customer visits, and sales conversion.
• Maintain service records, installation reports, and customer feedback.
• Ensure customer satisfaction through prompt after-sales support.