Sales And Dispatch Officer

Spaark Agro; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Spaark Agro is seeking a proactive professional in Pune to manage telesales, dispatch, and purchasing operations. You will handle customer inquiries, coordinate payments and documentation, and ensure timely deliveries while maintaining records and vendor relations.

The role requires strong Marathi/Hindi communication, vendor management, and the ability to multitask across sales, purchase, and logistics functions.

Qualifications

• Graduate or diploma in a relevant field; technical background helpful.
• Experience in telesales, purchase, dispatch, stores or manufacturing operations is preferred.

Responsibilities

• Handle incoming customer enquiries and follow up with leads over phone and WhatsApp.
• Explain products, pricing, offers and basic product features to customers.
• Convert enquiries into orders and maintain regular follow-ups until closure.
• Coordinate with customers for payment, documentation and order confirmation.
• Plan and coordinate daily dispatches with production, transporters and customers.
• Prepare invoices, e-way bills, LR and other dispatch-related documents.
• Track shipments and ensure timely delivery to customers.
• Maintain dispatch, stock and pending-order records.
• Handle purchasing of raw materials, components, consumables and other production requirements.
• Get quotations from multiple vendors, negotiate rates and place purchase orders.
• Follow up with suppliers to ensure materials arrive on time and production is not affected.
• Maintain vendor records, purchase rates, outstanding orders and inventory requirements.
• Coordinate between sales, purchase, production, accounts and dispatch.
• Take ownership of day-to-day operations and report pending issues to management.
• For experienced candidates, supervise telesales/dispatch staff and ensure daily targets are achieved.

Skills

Communication skills (Marathi & Hindi)

Negotiation

Vendor management

Multitasking

Education

Graduate/Diploma in relevant field

Tools

Excel

WhatsApp

Email

Job description

Role & responsibilities

• Handle incoming customer enquiries and follow up with leads over phone and WhatsApp.
• Explain products, pricing, offers and basic product features to customers.
• Convert enquiries into orders and maintain regular follow-ups until closure.
• Coordinate with customers for payment, documentation and order confirmation.
• Plan and coordinate daily dispatches with production, transporters and customers.
• Prepare invoices, e-way bills, LR and other dispatch-related documents.
• Track shipments and ensure timely delivery to customers.
• Maintain dispatch, stock and pending-order records.
• Handle purchasing of raw materials, components, consumables and other production requirements.
• Get quotations from multiple vendors, negotiate rates and place purchase orders.
• Follow up with suppliers to ensure materials arrive on time and production is not affected.
• Maintain vendor records, purchase rates, outstanding orders and inventory requirements.
• Coordinate between sales, purchase, production, accounts and dispatch.
• Take ownership of day-to-day operations and report pending issues to management.
• For experienced candidates, supervise telesales/dispatch staff and ensure daily targets are achieved.

Preferred candidate profile

• Graduate/Diploma in any relevant field; technical background is an advantage.
• 2-5 years of experience in telesales, purchase, dispatch, stores or manufacturing operations preferred.
• Strong communication skills in Marathi and Hindi; basic English required.
• Good negotiation and vendor-management skills.
• Comfortable speaking with customers and handling sales follow-ups.
• Knowledge of invoices, e-way bills, transport documentation and dispatch process preferred.
• Good working knowledge of Excel, WhatsApp, email and basic computer applications.
• Experience in manufacturing, agricultural machinery, automobile or engineering industry is preferred.
• Should be proactive, responsible and capable of handling multiple responsibilities independently.
• Candidates from Baramati or nearby areas preferred.
• Manager-level candidates should have team-handling experience and strong ownership of sales follow-up, purchase and dispatch operations.