Retail Sales Executive

the Sleep Company; Ernakulam; On-site; INR 180,000 - 340,000; Full time

Job summary

the Sleep Company is seeking a front-line store associate in Kerala to welcome customers, understand needs, and guide them to suitable sleep products. You will explain features, pricing, and ongoing offers, while maintaining an inviting in-store experience and accurate customer records.

The role involves handling queries, supporting the sales team to hit store targets, and ensuring smooth order processing and follow-ups with customers through various channels.

Qualifications

• Proven ability to assist customers and resolve queries.
• Strong communication and active listening skills.
• Ability to upsell and meet store sales targets.
• Knowledge of products and features to advise customers accurately.

Responsibilities

• Greet customers and engage with them in the store.
• Understand needs and provide suitable product recommendations.
• Explain product features, pricing and offers clearly.
• Handle customer queries professionally and resolve concerns.
• Maintain store standards, visual merchandising and cleanliness.
• Follow up with customers via calls or other channels.
• Support sales team to achieve store targets.

Skills

Customer service

Communication

Sales

Product knowledge

Job description

Key Responsibilities:

• Welcome and engage with customers visiting the store.
• Understand customer needs and provide suitable product recommendations.
• Explain product features, benefits, pricing, and offers clearly.
• Handle customer queries and resolve concerns professionally.
• Maintain strong customer relationships and ensure customer satisfaction.
• Follow up with customers through calls and other communication channels.
• Support the sales team in achieving store sales targets.
• Maintain accurate customer information and follow up on leads.
• Ensure proper product demonstrations and a positive in-store experience.
• Maintain store standards, cleanliness, and visual merchandising guidelines.
• Coordinate with the store team to ensure smooth customer service and order processing.
• Adhere to company policies, processes, and attendance requirements.