Sales Analyst

Intelex Technologies Ulc; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Intelex Technologies Ulc is seeking a Sales Analyst responsible for CRM hygiene, data integrity, and serving as a backup to frontline operational support for the Sales organization. This role focuses on CRM cleanliness and enforcing data standards to enable the Sales Operations Manager to tackle broader tooling and initiatives.

This highly operational role emphasizes data quality, process adherence, issue resolution, and responsiveness to Sales needs, including maintaining Salesforce reports and

Responsibilities

• Own CRM data quality standards across all Sales-facing objects.
• Execute daily, weekly, and monthly hygiene routines to ensure data accuracy.
• Enforce required fields and field completeness, and ensure accurate opportunity stages.
• Enforce expectations for account and hierarchy usage and activity logging.
• Identify, triage, and remediate duplicates, orphaned accounts/contacts/opportunities.
• Partner with Sales leadership to reinforce accountability for CRM usage and compliance.
• Serve as the operational owner for CRM cleanliness and escalate systemic issues as needed.
• Maintain and distribute standard Salesforce reports and dashboards for operational visibility.
• Act as a first point of contact for Sales-related operational questions and issues, including during U.S. off-hours.
• Support Salesforce and tool usage questions, including access issues, routing errors, workflow confusion, and basic reporting requests.
• Triage incoming issues and determine resolution path; escalate when needed.
• Document issues clearly and elevate with strong business context.
• Maintain FAQs and internal documentation to reduce recurring help desk volume.
• Follow established escalation and support processes when technical intervention is required.
• Support execution of Sales Operations processes such as pipeline reviews, deal hygiene checks, and territory updates.
• Tool and process rollouts; execute defined playbooks and recurring processes with consistency.
• Assist the Sales Operations Manager on defined workstreams or execution tasks.
• Monitor adherence to Sales processes and surface gaps or breakdowns proactively.
• Provide feedback from frontline execution that informs process improvement and tooling decisions.

Job description

Job Summary

The Sales Analyst is responsible for the day-to-day execution of CRM hygiene, data integrity, and serves as a backup to frontline operational support for the Sales organization. This role assumes ownership of CRM cleanliness and operational enforcement, allowing the Sales Operations Manager to focus on broader tooling, cross-functional initiatives, and project leadership.

This role is highly operational and execution-focused, with a strong emphasis on data quality, process adherence, issue resolution, and responsiveness to Sales needs.

Core Responsibilities

• CRM Hygiene & Data Integrity (Primary Focus)
• Own CRM data quality standards across all Sales-facing objects.
• Execute daily, weekly, and monthly hygiene routines to ensure data accuracy and consistency.
• Enforce expectations for required fields and field completeness.
• Enforce expectations for opportunity stage progression and close-date accuracy.
• Enforce expectations for account and hierarchy usage.
• Enforce expectations for activity logging and basic usage standards.
• Identify, triage, and remediate:
• Duplicate records.
• Orphaned accounts, contacts, and opportunities.
• Stale or inactive pipeline.
• Incomplete, conflicting, or inconsistent data entries.
• Partner with Sales leadership and Sales Operations Manager to reinforce accountability for CRM usage and compliance.
• Serve as the operational owner for CRM cleanliness, escalating systemic issues or automation gaps to the Sales Operations Manager and IT as needed.
• Maintain and distribute standard Salesforce reports and dashboards to provide operational visibility (non-analytics, non-predictive).

This scope directly aligns with known CRM health challenges and ongoing cleanup initiatives documented in Sales Operations priorities.

Sales Help Desk & Frontline Support (Shared Responsibility)

• Act as a first point of contact for Sales-related operational questions and issues, particularly during U.S. off-hours.
• Support Salesforce and tool usage questions, including access issues, routing errors, workflow confusion, and basic reporting requests.
• Triage incoming issues and determine whether they can be resolved operationally or require escalation.
• Document issues clearly and elevate to the Sales Operations Manager or IT with strong business context.
• Maintain FAQs, internal documentation, and repeatable guidance to reduce recurring help desk volume.
• Follow established escalation and support processes when technical intervention is required.

Process Execution & Operational Support

• Support execution of Sales Operations processes such as:
• Pipeline reviews
• Deal hygiene checks
• Territory or account updates
• Tool and process rollouts
• Execute defined operational playbooks and recurring processes with consistency.
• Assist the Sales Operations Manager in operational projects by owning defined workstreams or execution tasks.
• Monitor adherence to Sales processes and surface gaps or breakdowns proactively.
• Provide feedback from frontline execution that informs process improvement and tooling decisions.