Sales Operation Senior Officer (Salesforce)

Alter Domus; Hyderabad; Hybrid; INR 900,000 - 1,400,000; Full time

Job summary

Alter Domus in Hyderabad is seeking a Salesforce specialist to monitor data quality, build dashboards, and support the Sales Operations team. You will train users, test developments, and suggest CRM improvements.

The role requires 5 years of Salesforce experience, a relevant degree, and strong communication. Proficiency in MS Office and adaptability in a fast-paced environment are essential.

Qualifications

• Bachelors degree in a relevant field.
• Minimum 5 years of Salesforce experience.
• Experience in the alternative industry is a plus.
• Excellent verbal and written communication with internal stakeholders.
• Sales oriented mindset and strong data analytics.

Responsibilities

• Carry-out regular data monitoring on Salesforce to ensure high data quality.
• Develop and maintain Salesforce dashboards including CRM Analytics dashboards.
• Provide assistance with Salesforce support requests with global Sales & RM teams.
• Perform detailed testing for Salesforce developments.
• Support overall Salesforce administration.
• Contribute to Commercial Reports from Salesforce data.
• Train new users on Salesforce.
• Suggest improvements and automations to improve data quality and CRM adoption.
• Assist in sales data analysis by Sales Operations.

Skills

Salesforce

Analytical skills

Communication skills

Adaptability

Team player

Education

Bachelor’s degree (Business Admin/Accounting/Finance/Economics)

Tools

MS Office

Job description

JOB DESCRIPTION:

• Carry-out regular data monitoring on salesforce to ensure high data quality is maintained on our CRM system
• Develop, Improve and maintain Salesforce Dashboards, including CRM Analytics Dashboards
• Work with the global Sales & RM team to provide assistance in dealing with salesforce support requests
• Undertake detailed testing for all salesforce development being rolled-out
• Support in overall Salesforce administration
• Play an important role in the various Commercial Reports that are prepared by Sales Operations from Salesforce data
• Train new users on Salesforce
• Suggest Salesforce improvements and automations to further improve data quality and adoption of CRM;
• Assist in sales data analysis that is done on a regular basis by the Sales Operations team

YOUR PROFILE:

• Bachelors degree, preferably in Business Administration, Accounting, Finance, or Economics;
• 5 years experience with Salesforce;
• Knowledge and experience within the alternative industry will be seen as an added benefit;
• Excellent verbal and written communication skills and the ability to foster positive interaction with internal parties;
• Sales oriented thought process and skills;
• Strong analytical skills;
• Ability to adapt quickly to changing priorities in a fast-paced working environment;
• Familiarity with MS Office programs;
• Excellent attention to detail;
• Ability to work both independently and as a member of a team;
• Willingness to learn and further develop within sales operations field of expertise.