Sales Account Manager

Lytegen; Unnao District; On-site; INR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary

Growth Opportunities

Job summary

A leading IT services company in India is seeking a Mid-Senior level Project Owner responsible for retaining customers and managing live projects. This role involves direct communication with clients to drive project momentum and handle objections effectively. The ideal candidate has 3+ years of experience in customer retention or account management, strong English communication skills, and the ability to manage multiple projects simultaneously while working in US time zones. Competitive salary and growth opportunities are offered.

Qualifications

• 3+ years in customer retention, account management, customer success, or sales operations.
• Direct experience owning customer accounts or post-sale pipelines.
• Strong English communication with confident call presence.
• Experience working with US or international customers.
• Comfortable managing multiple projects at once.
• Willingness to work US time zones.

Responsibilities

• Manage customer projects through defined pipeline stages.
• Act as the primary point of contact for customers once friction appears.
• Drive next steps, approvals, and decisions to keep projects moving.
• Handle objections, delays, and cancellation risks directly.
• Maintain accurate project and pipeline status.

Skills

Customer retention

Account management

Customer success

Sales operations

Strong English communication

Project management

Job description

Why This Role Exists

Customers hesitate. Projects stall. Pipelines die without ownership.

This role exists to retain customers, move live projects forward, and prevent fallout across the entire post‑sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.

What You Will Own

You are accountable for assigned customer projects end‑to‑end.

Your responsibilities include:

• Managing customer projects through defined pipeline stages
• Acting as the primary point of contact for customers once friction appears
• Driving next steps, approvals, and decisions to keep projects moving
• Handling objections, delays, and cancellation risks directly
• Coordinating with sales, operations, and external partners
• Enforcing timelines and commitments across all stakeholders
• Escalating issues with context and proposed resolution
• Maintaining accurate project and pipeline status

This Is a Customer‑Facing Project Ownership Role

Daily outbound calls are required.

• Run customer conversations with authority and professionalism
• Manage multiple live projects simultaneously
• Control timelines rather than react to delays
• Navigate uncomfortable conversations without losing composure

This is project management through execution, not documentation.

Requirements

Do not apply if you do not meet these.

• 3+ years in customer retention, account management, customer success, or sales operations
• Direct experience owning customer accounts or post‑sale pipelines
• Strong English communication with confident call presence
• Experience working with US or international customers
• Comfortable managing multiple projects at once
• Willingness to work US time zones

Benefits

• Competitive Salary
• Growth Opportunities

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function & Industry

IT Services and IT Consulting

Location: Safipur, Uttar Pradesh, India