Post-Sales Account Manager

Scidecs; Bengaluru; Hybrid; INR 800,000 - 1,400,000; Full time

Job summary

Scidecs in Bengaluru is seeking a Post-Sales Account Manager to own client relationships after go-live, ensuring adoption, renewals, and module expansion to deliver measurable operational value.

You will collaborate with Project Managers, Support, Functional Consultants, and leadership to identify expansion opportunities while balancing delivery realities and commercial discipline.

Qualifications

• 3-6 years of experience in account management, customer success, ERP support management, or B2B services growth.
• Strong understanding of ERP implementation lifecycle, support SLAs, change requests, and client governance.
• Commercial ability to discuss renewals, retainers, expansion scopes, and value-based service proposals.
• Excellent written and verbal communication with senior business stakeholders.
• Ability to identify client risk and coordinate internal action before escalation.
• Experience with CRM, helpdesk, project management, or customer success systems.
• ERP, SaaS, IT services, or consulting background preferred.

Responsibilities

• ACCOUNT GOVERNANCE: Maintain structured engagement plans for active and post-go-live accounts.
• ADOPTION REVIEWS: Run periodic usage and health reviews to identify friction, underused modules, and expansion opportunities.
• RENEWAL MANAGEMENT: Own AMC, support, retainer, and recurring service renewal coordination.
• EXPANSION PIPELINE: Identify module expansion, training, reporting, integration, and enhancement opportunities.
• CLIENT COMMUNICATION: Act as a trusted relationship owner for business sponsors and operational teams.
• ESCALATION CONTROL: Coordinate with delivery and support teams to resolve commercial or relationship risks early.
• VALUE REPORTING: Prepare account summaries, success notes, and renewal justifications based on business outcomes.
• HANDOVER INTEGRITY: Ensure new sales promises, delivery context, and account history are documented clearly.

Skills

Account management

Customer success

ERP knowledge

SaaS experience

Tools

CRM software

Helpdesk tools

Project management software

Job description

ROLE MANDATE: Scidecs wins when clients keep expanding after go-live. As a Post-Sales Account Manager, you own the relationship after implementation handover, ensuring clients adopt the system, renew services, expand modules, and see measurable operational value.CLIENT GROWTH: You will work with Project Managers, Support, Functional Consultants, and leadership to identify expansion opportunities without creating delivery noise. This role blends customer success, account management, commercial discipline, and ERP process awareness.

ROLE MANDATE: Scidecs wins when clients keep expanding after go-live. As a Post-Sales Account Manager, you own the relationship after implementation handover, ensuring clients adopt the system, renew services, expand modules, and see measurable operational value.CLIENT GROWTH: You will work with Project Managers, Support, Functional Consultants, and leadership to identify expansion opportunities without creating delivery noise. This role blends customer success, account management, commercial discipline, and ERP process awareness.

Key Responsibilities

• ACCOUNT GOVERNANCE: Maintain structured engagement plans for active and post-go-live accounts.
• ADOPTION REVIEWS: Run periodic usage and health reviews to identify friction, underused modules, and expansion opportunities.
• RENEWAL MANAGEMENT: Own AMC, support, retainer, and recurring service renewal coordination.
• EXPANSION PIPELINE: Identify module expansion, training, reporting, integration, and enhancement opportunities.
• CLIENT COMMUNICATION: Act as a trusted relationship owner for business sponsors and operational teams.
• ESCALATION CONTROL: Coordinate with delivery and support teams to resolve commercial or relationship risks early.
• VALUE REPORTING: Prepare account summaries, success notes, and renewal justifications based on business outcomes.
• HANDOVER INTEGRITY: Ensure new sales promises, delivery context, and account history are documented clearly.

What we're looking for

• 3-6 years of experience in account management, customer success, ERP support management, or B2B services growth.
• Strong understanding of ERP implementation lifecycle, support SLAs, change requests, and client governance.
• Commercial ability to discuss renewals, retainers, expansion scopes, and value-based service proposals.
• Excellent written and verbal communication with senior business stakeholders.
• Ability to identify client risk and coordinate internal action before escalation.
• Experience with CRM, helpdesk, project management, or customer success systems.
• High empathy, strong follow-up discipline, and ability to balance client advocacy with delivery realism.
• ERP, SaaS, IT services, or consulting background preferred.