RRN00016053 - Infra Tech Support Practitioner Copy 02

Accenture PLC; India; Sur place; INR 300 000 - 400 000; Plein temps

Résumé du poste

Accenture PLC in India invites you to join a role focused on Service Desk Management, problem solving, and continuous learning. You will support the team, participate in discussions, and help ensure production systems stay available while meeting defined SLAs.

The position emphasizes incident/outage resolution, clear communication, and efficient service restoration. You will also help establish disaster recovery procedures and maintain data retention practices in line with policy.

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.

Responsabilités

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and communicate clearly throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Connaissances

Service Desk Management

Problem solving

Communication skills

Formation

Bachelor's degree

Description du poste

THE WORK:

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this engaging journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Beginner proficiency in data analysis.

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