RRN00016996 - Infra Tech Support Practitioner

Accenture PLC; Bengaluru; Presencial; INR 300.000 - 360.000; Jornada completa

Descripción de la vacante

Accenture PLC is seeking a motivated professional to contribute to Service Desk Management, working actively and independently while growing as a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges.

Responsibilities include ensuring production systems are available per SLAs, driving incident resolution with clear communication, and supporting disaster recovery and data retention practices to safeguard operations.

Formación

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Conocimientos

Service Desk Management

Educación

Bachelor's Degree

Descripción del empleo

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and encourages your professional development.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate analytical thinking.
• Beginner customer service orientation.
• Intermediate organizational skills.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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