ISSRRN0001424 - Infra Tech Support Practitioner

Accenture PLC; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture PLC is seeking a Service Desk Analyst in Gurugram, Haryana. You will contribute actively and independently, becoming a subject matter expert and participating in team discussions to provide effective solutions for work-related challenges.

You will work to keep production systems available, manage incidents, and communicate status throughout the resolution process while supporting disaster recovery and data retention practices.

Qualifications

• Bachelor's degree in relevant field.
• Experience in service desk operations or IT support.
• Exposure to related skills is preferred.

Responsibilities

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution with clear communication throughout.
• Facilitate restoration of service to production environments efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operations and data retention.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide solutions to work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication.

Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management
• Beginner proficiency in Service Desk Voice Support
• A minimum of 1 of experience in relevant related skills
• Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills
• Beginner communication skills
• Intermediate analytical thinking skills
• Beginner customer service skills
• Intermediate multitasking skills

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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