Retail Store Manager (Apparel Retail Brand)

Glan Management Consultancy; Bengaluru, Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Glan Solutions invites applications for Retail Store Manager in its apparel retail brand. Based in Bengaluru/Bangalore, you will lead daily store operations, drive sales, and ensure excellent customer experience across all touchpoints.

You will manage merchandising standards, inventory controls, and a team of store associates, focusing on shrinkage reduction, training, and delivering brand standards in a high-volume fashion environment.

Qualifications

• 10+ years of experience in apparel retail store operations.
• Experience leading a store to brand standards and high operational performance.
• Strong understanding of shrinkage control, pricing compliance, and stock integrity.

Responsibilities

• Operational leadership: oversee daily store operations, ensure compliance with pricing and product display standards.
• Sales & performance management: drive sales targets, monitor performance, and communicate updates to team.
• Customer experience: deliver exceptional service and build relationships with customers.
• Visual merchandising & store presentation: maintain merchandising standards and provide feedback to merchandisers.
• Shrinkage & inventory control: implement best practices to minimize losses and safeguard assets.
• Team development & leadership: train staff, define roles, and motivate the team.
• Cashier support & training: supervise checkout operations and support cashiers.

Skills

Store operations

Sales management

Customer service

People management

Visual merchandising

Loss prevention

Training & coaching

Education

Graduate/Post Graduate

Job description

Job Title: Retail Store Manager (Apparel Retail Brand)

Location: Bangalore, Hyderabad

Experience: 10+ year in Apparel retail store operation in Apparel retail Brand

Salary: 15-20 LPA

Industry: Fashion/Retail

Qualification: Any Graduate/Post Graduate

Retail operation experience with good Apparel brand, managing store independently.

Should have understanding of

1. Sales - ABV, UPT, Conversion, Footfall;
2. Cost - Shrinkage (how to control this);
3. People - how are they managing people reporting to them;
4. Service - Mystery shopper

Key Deliverables (Essential functions & Responsibilities of the Job)

As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:

1. Operational Leadership

• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

2. Sales & Performance Management

• Target Achievement: Drive and monitor the achievement of sales goals for your department. You will also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
• Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

3. Customer Experience

• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.

4. Visual Merchandising & Store Presentation

• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the stores visual appeal and product presentation.

5. Shrinkage & Inventory Control

• Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.

6. Team Development & Leadership

• Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
• Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
• Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
• Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.

7. Cashier Support & Training

• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.