Retail Sales Associate

Lenskart; Hoshiarpur; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Lenskart invites a dynamic Retail Sales Associate to join our team in Punjab. You will warmly greet walk-in customers, guide them to the eye-care services, and maintain a high-standard sales floor. Build rapport, understand unspoken needs, and make effective product recommendations.

You will manage transactions via POS, aim to hit sales targets, and ensure timely coordination with warehouse for order pickups. Adaptability and strong communication are essential.

Formación

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsabilidades

• Greet and guide walk-in customers toward the clinic to promote the free eye check-up.
• Maintain stock and sales-floor standards; handle day-to-day tasks for best customer experience.
• Understand the POS system to process transactions efficiently.
• Provide product recommendations and upsell based on customer needs.
• Coordinate post-sale pickup and communication with warehouse.

Conocimientos

Rapport building

Communication

Active listening

Multitasking

Educación

12th pass

Graduate preferred

Descripción del empleo

Role & responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Preferred candidate profile

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .