Retail Sales Associate

Lenskart; Shimla district; On-site; INR 250,000 - 360,000; Full time

Job summary

Lenskart in Kolkata seeks a customer-oriented Retail Store Sales Associate to greet customers, guide them through eyewear selections, and drive eye-check up conversions. You will handle stock, maintain floor standards, and process transactions using the POS system.

Join a fast-paced retail environment focused on delivering excellent service, meeting sales targets, and coordinating post-sale activities with customers and warehouse teams.

Qualifications

• Graduation is required.
• 1-2 years of experience in retail store sales preferred.

Responsibilities

• Greet and welcome walk-in customers and guide them to the products and eye check-up when applicable.
• Maintain stock counts, keep sales floor tidy, and deliver a good shopping experience.
• Understand and operate the POS system to process transactions efficiently.
• Provide product recommendations based on customer needs and preferences.
• Achieve sales targets and ensure SOP adherence for eye-test conversions and returns.
• Coordinate post-sale pickups with customers and warehouse for smooth service.

Skills

Customer service

Sales skills

Communication

Problem solving

Education

Graduation

Tools

POS system

Job description

Qualification

Graduation must.

Exp

1-2 Years in Retail Store Sales.

Location

Open for any locations of Kolkata. It can be in North, Central or South Kolkata.

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse.
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store .