Retail Incharge

Matrimony com; Kolkata District; On-site; INR 300,000 - 450,000; Full time

Job summary

Matrimony com in Kolkata seeks a Retail Executive to drive revenue for the retail outlet by handling inbound and outbound calls, walk-ins, and selling online memberships over the phone and face-to-face closures. The role focuses on revenue generation, meeting targets, and maintaining strong customer relationships.

You will manage customer needs, ensure timely outlet operations, process payments, and support reconciliations while aiming for high customer profile completeness.

Qualifications

• Graduate with 2 years of experience in retail sales or customer service.
• Experience in B2C/Sales/Telesales/Outbound Sales is preferred.
• Strong communication and MS Office basics are required.

Responsibilities

• Handle inbound/outbound calls and walk-ins to generate revenue.
• Sell online memberships and close face-to-face deals with clients.
• Maintain outlet upkeep and ensure smooth operations during working hours.
• Achieve set revenue targets and build lasting customer relationships.

Skills

Verbal communication

Telephone etiquette

Regional language fluency

Selling & telemarketing

Listening skills

Service orientation

Education

Graduate

Job description

The Retail Executive is responsible for generating revenue for the retail outlet by handling inbound and outbound calls and walk-ins and also ensuring proper upkeep of the retail outlet ,to focus on revenue generation & meet targets by selling online memberships over phone and face to face closures to the new and existing clients and maintaining relationships effectively. Responsible to build excellent customer relationship. Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements. Ensure customer retention and renewal of membership by providing effective customer support services. Responsible for the upkeep of the retail. Handling sales cash as per process and generating Pay in slips on receipt of payments and uploading the challan on the retail interface to support reconciliations. Ensuring timely opening and closing of the outlet and keeping it operational during functional hours. Striving to achieve set revenue targets. Ensure profile completeness of registered customers. Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements.

Skills and Competencies

• Pleasing personality, excellent verbal communication, telephone etiquette, fluency in the regional language, selling and telemarketing skills, listening skills and service orientation
• Ability to understand the client requirements and sell the best suited package to them
• Adept in MS Office and basic computer knowledge & basic mathematic calculations

Education and Experience

Graduate With 2 year experience in Retail Sales/Customer Service/Direct Sales/B2C Sales /Tele Sales / Outbound Sales etc. Female & Male both can apply.

For more details, connect with HR:- Suvankar Saha 9038679219

Role: Sales Support & Operations - Other Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate

Key Skills Skills highlighted with are preferred key skills Telesales Credit Card Sales Insurance Sales Inside Sales Outbound Sales BPO Sales Retail Sales Sales Counter Sales Telesales Credit Card Sales Loan Sales Telecom Sales Post paid Sales Outbound Sales Upselling Cross Sales Internet Sales Broadband