Retail Executive

Kaabil; Meerut; On-site; INR 223,200 - 334,800; Full time

Job summary

Kaabil is hiring for a Customer Service position in Meerut, India. The role involves engaging with customers, assisting with product inquiries, processing transactions, and maintaining store organization.

The ideal candidate should have strong communication skills, 1-3 years of retail experience, and the ability to work flexible hours. Experience selling electronic products is preferred. Join our team to deliver exceptional customer service in a fast-paced retail environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Basic math skills for handling transactions and counting inventory.
• Ability to stand for extended periods and lift moderate weights.

Responsibilities

• Greet customers in a friendly and approachable manner.
• Assist customers in finding products and answering questions about product features, pricing, and availability.
• Process sales transactions at the register, including handling cash and credit.
• Keep the store clean, tidy, and well-organized.
• Collaborate with team members to create a positive work environment.

Skills

Customer Focus

Sales-Driven

Attention to Detail

Team Player

Adaptability

Education

High School (10+2) / Diploma or equivalent

Job description

Customer Service

• Greet customers in a friendly and approachable manner.
• Assist customers in finding products and answering questions about product features, pricing, and availability.
• Provide product demonstrations, if applicable.
• Handle customer complaints or issues professionally, escalating them to management if necessary.

Sales

• Actively promote store products and services to meet and exceed sales goals.
• Cross-sell and upsell products to maximize sales opportunities.
• Stay informed about current promotions and discounts to communicate with customers effectively.
• Process sales transactions at the register, including handling cash, credit, and other forms of payment.

Merchandising & Inventory

• Assist in stocking shelves and organizing product displays.
• Ensure that merchandise is displayed neatly and attractively.
• Monitor inventory levels and notify management when items need to be reordered.
• Assist in periodic inventory counts as needed.

Store Maintenance

• Keep the store clean, tidy, and well-organized.
• Ensure aisles and displays are free from clutter and hazards.
• Report any store maintenance or safety concerns to management.

Teamwork

• Collaborate with team members and management to create a positive work environment.
• Participate in staff meetings and training sessions as required.

Other Duties

• Perform other tasks as assigned by management to support store operations.

Key Qualifications

• High School (10+2) / Diploma or equivalent.

Required Experience

• 1-3 years of work experience in Sales from Retail CDIT (Industry preferred).

Preferred Work Experience

• Selling Electronic products such as mobile phones, laptops, MacBooks, accessories, ENT (OLED TVs, Home Theatres, Soundbars, Gaming Consoles, Streaming devices), Imaging (DSLR cameras), Home Appliances Large & Small.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends, and holidays.
• Basic math skills for handling transactions and counting inventory.
• Ability to stand for extended periods and lift moderate weights (depending on store requirements).

Competencies

• Customer Focus: Provides an excellent customer experience by understanding needs and offering appropriate solutions.
• Sales-Driven: Motivated by sales goals and strives to meet or exceed them.
• Attention to Detail: Ensures store displays and inventory are organized and well-maintained.
• Team Player: Works effectively with other store associates to ensure smooth store operations.
• Adaptability: Comfortable working in a fast-paced retail environment and handling multiple tasks.