Retail Executive

Vegnonveg; Delhi; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading sneaker retail store in Delhi is seeking a Sales Associate who is passionate about sneakers and customer satisfaction. The ideal candidate will have 1+ years in retail, proficiency in English, and skills in customer service and problem-solving. Responsibilities include assisting customers, managing transactions, and maintaining inventory. This role offers flexible shifts and a dynamic work environment.

Qualifications

• Proficient in English (both verbal and writing).
• Experience in Retail/FMCG/F&B with minimum 1+ years.
• Good knowledge of Ms Excel.

Responsibilities

• Ensure high customer satisfaction by being knowledgeable about products.
• Greet and receive customers in a welcoming manner.
• Respond to customer questions.
• Manage financial transactions including payments.

Skills

Excellent customer service

Listening

Problem solving

Verbal communication

Dependability

Product knowledge

People skills

Energy level

Education

B.Com or other graduate degree

Tools

Ms Excel

Job description

Overview

Obsessed with kicks? If you live, breathe and eat sneakers and find satisfaction in helping others settle on a pair then this job is for you. It’s easy for you to start up conversations, adapt to different types of situations, and resolve issues with a smile. Your performance will be measured by your ability to achieve personal and productivity goals.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
• Greets and receives customers in a welcoming manner.
• Responds to customers questions.
• Directs customers by escorting them to racks and counters.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totalling purchases, processing cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Requirements

• Proficient in English Both (Verbal and Writing)
• Working actively on inventory reports.
• Experience: 1+ years preferably in Retail/FMCG/F&B.
• Good knowledge of Ms Excel.
• Demonstrable leadership abilities and teamwork.

Working Hours

• 6 days a week - 8.5 Hour shifts
• Choose from a morning or afternoon shift

Skills and Qualifications

• Listening
• Excellent customer service
• Meeting sales goals
• Selling to customer needs
• Product knowledge
• People skills
• Energy level
• Dependability
• General math skills
• Verbal communication
• Domain knowledge
• Self-starter
• Problem solving

Education and Experience Requirements

• B.Com or other graduate degree
• Minimum 2-3 year of Retail experience.

Reports to: Store Manager