Restaurant Manager

Emerald Luxe ( A Boutique Hotel ); Mohali; On-site; INR 300,000 - 600,000; Full time

Job summary

Emerald Luxe ( A Boutique Hotel ) seeks a Restaurant Manager to oversee daily operations, ensure high service standards, and maximize profitability. The role focuses on leadership, customer service, and operational excellence.

The ideal candidate will manage staff, coordinate with kitchen and service teams, control budgets, monitor quality, and drive guest satisfaction in a busy Mohali hospitality setting.

Qualifications

• Strong leadership and team management capabilities.
• Excellent customer service with guest-first approach.
• Ability to manage operations, budgets and inventory.
• Knowledge of health, safety and food safety standards.

Responsibilities

• Recruit, train, and supervise restaurant staff and prepare schedules.
• Ensure customers receive excellent service and resolve complaints.
• Oversee daily restaurant operations and coordinate with kitchen and service staff.
• Prepare and manage budgets; monitor sales, expenses, and profits.
• Order supplies, monitor stock, and work with suppliers to ensure timely deliveries.
• Maintain food safety, cleanliness, and safety inspections.
• Promote the restaurant and develop strategies to increase sales and guest loyalty.
• Handle emergencies and make quick decisions to maintain smooth operations.

Skills

Staff Management

Customer Service

Operations

Budgeting

Inventory Control

Health & Safety

Marketing

Problem Solving

Job description

ensuring the smooth and efficient operation of a restaurant while providing excellent customer service.

Key responsibilities include:

1. Staff Management

• Recruit
• train
• supervise employees.
• Prepare work schedules and assign duties.
• Motivate staff and handle performance issues.

2. Customer Service

• Ensure customers receive excellent service.
• Resolve customer complaints professionally.
• Maintain a welcoming dining atmosphere.

3. Operations Management

• Oversee daily restaurant operations.
• Ensure food quality and service standards are met.
• Coordinate with kitchen and service staff.

4. Financial Management

• Prepare and manage budgets.
• Monitor sales, expenses, and profits.
• Handle cash, billing, and financial records.

5. Inventory Control

• Order food, beverages, and supplies.
• Monitor stock levels and reduce waste.
• Work with suppliers to ensure timely deliveries.

6. Health and Safety Compliance

• Ensure the restaurant follows food safety and hygiene regulations.
• Maintain cleanliness in dining and kitchen areas.
• Conduct regular safety inspections.

7. Marketing and Business Development

• Promote the restaurant through advertising and special events.
• Develop strategies to increase sales and customer loyalty.
• Monitor customer feedback to improve services.

8. Problem Solving

• Handle emergencies and unexpected situations.
• Make quick decisions to maintain smooth operations.

A successful restaurant manager should have strong leadership, communication, organizational, financial, and customer service skills to ensure smooth operations, maintain high service standards, maximize profitability, and deliver an exceptional guest experience.”