Restaurant Manager

Pebble Street Hospitality; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Pebble Street Hospitality in Bengaluru is seeking an experienced Restaurant Operations Manager to oversee daily restaurant activities, coordinate front- and back-of-house teams, and ensure adherence to SOPs and service standards.

You will drive guest service excellence, handle complaints effectively, mentor staff, monitor staffing and costs, and push continuous improvements to elevate the dining experience.

Qualifications

• Leadership and team management
• Communication and interpersonal skills
• Customer service and complaint resolution
• Financial and cost management

Responsibilities

• Manage daily restaurant operations, including opening and closing procedures.
• Ensure smooth coordination between kitchen, service, bar, and support departments.
• Monitor service quality, table turnover, and operational efficiency.
• Ensure compliance with company policies, SOPs, and operating standards.
• Maintain appropriate staffing levels and manage duty rosters.
• Ensure guests receive prompt, courteous, and professional service.
• Handle customer complaints, feedback, and special requests effectively.
• Monitor guest satisfaction and implement service improvements.
• Maintain strong relationships with regular customers and VIP guests.

Job description

Role & responsibilities

Restaurant Operations

• Manage daily restaurant operations, including opening and closing procedures.
• Ensure smooth coordination between kitchen, service, bar, and support departments.
• Monitor service quality, table turnover, and operational efficiency.
• Ensure compliance with company policies, SOPs, and operating standards.
• Maintain appropriate staffing levels and manage duty rosters.

Customer Service

• Ensure guests receive prompt, courteous, and professional service.
• Handle customer complaints, feedback, and special requests effectively.
• Monitor guest satisfaction and implement service improvements.
• Maintain strong relationships with regular customers and VIP guests.

Staff Management

• Monitor attendance, punctuality, grooming, and discipline.
• Promote teamwork, employee engagement, and a positive work environment.

Preferred candidate profile

• Leadership and team management
• Communication and interpersonal skills
• Customer service and complaint resolution
• Financial and cost management