Restaurant Manager

Hotel Rang Sharda; Mumbai; On-site; INR 446,000 - 781,000; Full time

Job summary

Hotel Rang Sharda in Mumbai invites an experienced Floor Manager to oversee daily restaurant operations, supervise reservations, and ensure top-quality guest service on a fast-paced floor.

You will lead a diverse team, train staff, manage rosters, monitor food quality, and ensure health and safety standards are met, while delivering a warm, memorable dining experience for guests.

Qualifications

• Experience leading diverse teams in fast-paced restaurant.
• Ability to resolve guest issues quickly.
• Strong organizational and multitasking skills.

Responsibilities

• Oversee daily restaurant operations and floor management.
• Supervise reservations, table turns, and service quality.
• Inspect facilities, cleanliness, and equipment.
• Address guest complaints and support service recovery.
• Train, schedule, and support restaurant staff.
• Monitor food quality and service delivery.
• Ensure health and safety compliance.
• Handle rosters, payroll, and ordering tasks.

Skills

Leadership

Communication

Empathy

Tech literacy

Problem solving

Tools

POS systems

Rostering software

Inventory management

Job description

Role & responsibilities

Daily Operations & Floor Management

• Service Oversight: Supervise floor activities, manage reservations, coordinate table turns, and ensure high service quality. [1, 2]
• Opening & Closing: Inspect facilities for cleanliness, check that equipment works properly, and review daily logbooks. [1]
• Problem Solving: Act as the primary safety net for service recovery and resolve on-the-spot customer complaints

• Supervise daily restaurant operations
• Provide excellent customer service and resolve complaints
• Train, schedule, and support restaurant staff
• Monitor food quality and service delivery
• Ensure compliance with health and safety standards
• Lead by example and promote a positive work environment
• Handle administrative tasks such as rosters, payroll, and ordering

Preferred candidate profile

Leadership & Empathy: Managing diverse teams under high-pressure, fast-paced conditions.

• Communication: Clear, transparent dialogue with crew members, chefs, and guests.
• Tech Literacy: Using Point-of-Sale (POS) systems, rostering software, and inventory management tools.
• Problem-Solving: Quick decision-making during peak service hours

• Passion for delivering excellent customer service.