Resource Manager

AMS; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

AMS in Bengaluru is seeking a Senior Associate to join the Resource Management Team. You will lead strategic initiatives, resource planning, and cross-functional projects while collaborating with global stakeholders and leadership teams.

The role emphasizes operational excellence and aligning workforce capabilities with engagement needs. MBA plus PMO experience preferred; strong analytical and stakeholder skills are essential for success.

Qualifications

• MBA required with strong business and leadership skills.
• PMO experience in a matrix, global delivery setup.
• Experience with workforce planning and stakeholder management.
• 7+ years of PMO experience in a shared services context.

Responsibilities

• Support planning, execution, and monitoring of key projects and strategic initiatives.
• Manage project schedules, resource allocation, deliverables, and escalation handling.
• Drive operational excellence and process improvement initiatives.
• Collaborate with global stakeholders to understand business requirements and staffing needs.
• Analyze trends and recommend best practices to improve organizational effectiveness.
• Support change management and transformation initiatives.
• Build strong relationships with cross-functional teams across geographies.
• Provide insights and recommendations to support organizational growth.
• Align workforce capabilities with engagement requirements.
• Drive continuous improvement and enhance service delivery effectiveness.

Skills

Workforce Management

Interview Scheduling

Stakeholder Management

People Management

Problem Solving

MS Office

Collaboration

Resource Planning

Change Management

Education

MBA

PMP Certification

Job description

About the Role

We are looking for a highly motivated Senior Associate to join the Resource Management Team. This role is ideal for professionals with Workforce Management, people management, stakeholder management, and operational excellence experience in a shared services or global delivery environment. The individual will drive strategic initiatives, resource planning activities, operational improvements, and cross-functional projects while collaborating with global stakeholders and leadership teams.

Key Responsibilities

• Support planning, execution, and monitoring of key projects and strategic initiatives.
• Manage project schedules, resource allocation, deliverables, and escalation handling.
• Drive operational excellence and process improvement initiatives.
• Collaborate with global stakeholders to understand business requirements and staffing needs.
• Analyze trends and recommend best practices to improve organizational effectiveness.
• Support change management and transformation initiatives.
• Build strong relationships with cross-functional teams across geographies.
• Provide insights and recommendations to support organizational growth.
• Align workforce capabilities with engagement requirements.
• Drive continuous improvement and enhance service delivery effectiveness.

Required Skills

Mandatory Skills

• Workforce Management
• Interview Scheduling/ Management
• Stakeholder Management
• People Management
• Problem Solving
• MS Office Suite (Advanced PowerPoint required)
• Collaboration & Communication Skills
• Resource Planning / Workforce Management
• Change Management

Preferred Skills

• Shared Services or Global Delivery Center experience
• Audit domain exposure or understanding of audit concepts
• Process Excellence and Transformation initiatives
• Executive-level presentation and storytelling skills

Qualifications

• MBA (Mandatory)
• PMP Certification preferred
• Minimum 7+ years of PMO experience
• Experience working with global stakeholders and matrix organizations
• Strong analytical, organizational, and relationship-building skills

What We're Looking For

• Excellent stakeholder management and influencing skills.
• Strong executive communication and presentation capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a proactive approach to problem solving.
• Experience driving organizational change and process improvements.
• Ability to work effectively in a virtual, multicultural environment.