Resource Management Analyst

Trigent Software; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Trigent Software in Dadri, Uttar Pradesh, India, is seeking an experienced Resource Manager to oversee assignment of resources to client engagements and ensure balanced utilization across projects. The role requires coordinating with leadership, assembling qualified teams, and monitoring workloads and timelines.

The ideal candidate has 6–8 years in operations and project management, with proficiency in PowerPoint and MS Excel, and strong communication skills.

Qualifications

• 6–8 years of experience in operations, stakeholder management and customer service.
• Experience in resource management and project management.
• Proficiency with PowerPoint and MS Excel.

Responsibilities

• Assign resources to client engagements and balance utilization.
• Track and manage global incoming workflow requests.
• Assemble teams aligned with budgets and schedules.
• Coordinate resource redeployment with leadership.
• Assigning available employees to projects by skill, experience and availability.
• Monitor day-to-day project activities and staffing.
• Manage workload, utilization and overtime.
• Be flexible with work hours to support time zones.
• Proactively solve problems to ease team workload.

Skills

Resource management

Stakeholder management

Customer service

Excellent communication

Shift flexibility

Tools

PowerPoint

MS Excel

Job description

• Assign resources to specific client engagement projects with a goal of effectively balancing resource utilization.
• Track/ manage the incoming workflow of requests Globally
• Works with the management team to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.
• Coordinates plans for resource redeployment with the field organisation/ leadership.
• Assigning available employees to projects in accordance with their skillsets, previous experience, and availability
• Monitoring day-to-day project activities and corresponding resourcing
• Monitoring and managing employee's workload, utilization, and overtime hours.
• Ability to be flexible with work hours/availability to support team members in other time zones.
• Demonstrated track record of being proactive and creative in problem-solving. Strong desire and follow through to make things easier for teams we are supporting.

Required Experience | Skills

• 6-8 years of experience preferably in manging operations | stakeholder management | customer service domain | Resource Management | Project Management
• Skills: Power Point | MS Excel
• Soft Skills: Excellent communication
• Flexibility to work in shifts