Reservations Supervisor

Gokulam Park; Thrissur; On-site; INR 300,000 - 420,000; Full time

Job summary

Gokulam Park invites an experienced Reservation Supervisor to manage daily reservation operations and guide the reservations team. You will handle room bookings, amendments, cancellations, confirmations, and ensure accurate occupancy records.

You will coordinate with Front Office, Sales, Housekeeping, and Revenue teams, monitor rates and OTA bookings, and use the PMS and online booking tools to deliver guest satisfaction. Shift work, including weekends and holidays, is required.

Qualifications

• 2-3 years of experience in Hotel Reservations/Front Office.
• Previous supervisory experience preferred.
• Good knowledge of PMS, OTA platforms, and MS Excel.
• Strong communication, organizational, and problem-solving skills.
• Ability to work in shifts, including weekends and holidays.

Responsibilities

• Handle room reservations, amendments, cancellations, and confirmations.
• Supervise and guide the Reservations team.
• Monitor room availability, rates, and OTA bookings.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams.
• Handle guest and travel-agent queries professionally.
• Prepare reservation reports and maintain accurate records.
• Ensure proper use of PMS and online booking systems.

Skills

Hotel reservations

Supervisory experience

PMS

OTA platforms

MS Excel

Communication skills

Organizational skills

Problem solving

Tools

MS Excel

PMS software

Job description

We are looking for an experienced Reservation Supervisor to manage daily reservation operations and supervise the reservations team.

Key Responsibilities

• Handle room reservations, amendments, cancellations, and confirmations.
• Supervise and guide the Reservations team.
• Monitor room availability, rates, and OTA bookings.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams.
• Handle guest and travel-agent queries professionally.
• Prepare reservation reports and maintain accurate records.
• Ensure proper use of PMS and online booking systems.

Requirements

• 2-3 years of experience in Hotel Reservations/Front Office.
• Previous supervisory experience preferred.
• Good knowledge of PMS, OTA platforms, and MS Excel.
• Strong communication, organizational, and problem-solving skills.
• Ability to work in shifts, including weekends and holidays.