Assistant Manager Reservations

IHG Hotels & Resorts; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IHG Hotels & Resorts in Gurugram is seeking a Reservations Operations professional to manage and coordinate reservations to ensure seamless guest experiences. The role focuses on developing strategies to enhance reservation processes and collaborating with other departments to meet business objectives.

Responsibilities include analyzing complex reservation issues, guiding team members on best practices, and monitoring KPIs to report performance.

Responsibilities

• Manage and coordinate reservations operations to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance reservation processes.
• Collaborate with other departments to achieve business objectives.
• Analyze and resolve complex issues related to reservations and guest complaints.
• Train and guide team members on best practices and procedures.
• Monitor and report on key performance indicators and metrics.

Job description

• Manage and coordinate reservations operations to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance reservation processes.
• Collaborate with other departments to achieve business objectives.
• Analyze and resolve complex issues related to reservations and guest complaints.
• Train and guide team members on best practices and procedures.
• Monitor and report on key performance indicators and metrics.