Reservation Executive

Shivas Hotel; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Shivas Hotel in Bengaluru invites applications for a Reservation Executive to manage room bookings, respond to inquiries, and optimize occupancy with precise data entry in the PMS. The ideal candidate holds a Diploma/degree in Hotel Management, with 5+ years of experience in reservations or front office, strong communication skills, and proficiency in MS Office and online booking platforms.

Flexibility for weekends and holidays, with a sales-oriented mindset for upselling services and room

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or related field.
• 13 years of experience in hotel reservations or front office operations.
• Knowledge of PMS software and online booking platforms.
• Strong communication and customer service skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office applications.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Handle room reservation requests through phone, email, website, and online travel portals.
• Provide accurate information regarding room availability, rates, packages, and hotel facilities.
• Process new bookings, modifications, cancellations, and special requests.
• Maintain reservation records and update the PMS.
• Coordinate with Front Office, Housekeeping, and Sales teams to ensure smooth guest arrivals.
• Monitor room inventory and optimize occupancy levels.
• Prepare daily reservation reports and booking forecasts.
• Resolve guest queries and complaints related to reservations professionally.
• Ensure compliance with hotel policies and reservation procedures.
• Promote hotel services and upsell room categories whenever possible.

Skills

Strong communication

Customer service

MS Office

Education

Bachelor's degree or Diploma in Hotel Management

Tools

PMS software

Online booking platforms

Job description

Job Description Reservation Executive

Position: Reservation Executive
Department: Reservations / Front Office
Location: Banglore

Job Summary

The Reservation Executive is responsible for handling room reservations, responding to guest inquiries, maximizing room occupancy, and ensuring a seamless booking experience. The role requires excellent communication skills, attention to detail, and the ability to provide outstanding customer service.

Key Responsibilities

• Handle room reservation requests through phone, email, website, and online travel portals.
• Provide accurate information regarding room availability, rates, packages, and hotel facilities.
• Process new bookings, modifications, cancellations, and special requests.
• Maintain reservation records and update the Property Management System (PMS).
• Coordinate with Front Office, Housekeeping, and Sales teams to ensure smooth guest arrivals.
• Monitor room inventory and optimize occupancy levels.
• Prepare daily reservation reports and booking forecasts.
• Resolve guest queries and complaints related to reservations professionally.
• Ensure compliance with hotel policies and reservation procedures.
• Promote hotel services and upsell room categories whenever possible.

Qualifications & Skills

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or related field.
• 13 years of experience in hotel reservations or front office operations.
• Knowledge of PMS software and online booking platforms.
• Strong communication and customer service skills.
• Good organizational and multitasking abilities.
• Proficiency in MS Office applications.
• Ability to work flexible shifts, including weekends and holidays.

Preferred Attributes

• Pleasant personality and professional appearance.
• Strong attention to detail and accuracy.
• Ability to handle guest interactions with patience and courtesy.
• Sales-oriented approach with upselling skills.