Reservations Executive - Fairmont Agra

Accor Hotels; Agra District; On-site; INR 250,000 - 350,000; Full time

Job summary

Accor Hotels in Agra, India is seeking a Reservations Coordinator to manage guest bookings and inquiries across phone, email, and online channels. You will ensure accurate confirmations, maintain reservation records, and coordinate with housekeeping, front office, and F&B teams to deliver a seamless guest experience.

The role requires experience in hotel reservations, proficiency with PMS/CRS, and strong English communication.

Qualifications

• Secondary education or higher is required.
• Minimum 2 years in hotel reservations, guest services or hospitality.
• Proficient in PMS and CRS systems.

Responsibilities

• Process and manage guest reservations across channels.
• Provide excellent customer service and confirm bookings with accurate information.
• Maintain detailed reservation records and data accuracy in the PMS/CRS.
• Coordinate with housekeeping, front office and F&B for seamless guest experiences.
• Optimize room inventory and rates to maximise revenue while maintaining occupancy targets.
• Handle guest requests and modifications to existing reservations.

Skills

Multi-channel reservations

Customer service

English communication

Time management

Education

Secondary education (GCSE or equivalent)

Tools

PMS

CRS

MS Office

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
• Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
• Maintain detailed records of all reservations and ensure data accuracy within the property management system
• Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
• Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
• Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
• Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
• Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
• Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
• Coordinate with the sales and marketing team to support promotional campaigns and group bookings
• Ensure compliance with hotel policies, data protection regulations, and reservation procedures
• Contribute to achieving departmental and organisational revenue and occupancy objectives

Qualifications

Required Qualifications:

• Secondary education (GCSE or equivalent) or higher qualification
• Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment
• Proficiency in using property management systems (PMS) and central reservation systems (CRS)
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Excellent written and verbal communication skills in English
• Demonstrated ability to manage multiple reservations channels simultaneously
• Sound knowledge of hotel operations, facilities, and service offerings
• Ability to work flexible shifts, including weekends and public holidays

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities