Reservations Assistant

Soho House & Co; Mumbai; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Two week-offs a week

Discount on Food, wine-spirits & rooms

Cookhouse & House Tonic training &

Continuous training to develop نفسك

Job summary

Soho House & Co in Mumbai is seeking a hospitality professional to manage front desk operations, reservations, and guest communication. You will handle calls, emails, and messages, convert enquiries to bookings, and support the team during busy periods with accurate data entry and guest records.

The role demands a positive attitude, problem-solving skills, and a practical understanding of PMS and hospitality systems, ensuring VIP guests and special requests are handled with care and privacy.

Qualifications

• Experience in hospitality operations and front desk duties.
• Strong communication and problem-solving abilities.
• Ability to manage a small team and motivate staff.
• Proficient with administrative tasks and data entry.
• Familiarity with PMS and reservation systems.

Responsibilities

• Handle all incoming calls and messages for room and restaurant reservations.
• Transfer calls or respond to email enquiries and convert inquiries to bookings.
• Remain commercially aware and offer recommendations on services and promotions.
• Keep up to date with promotions across the business and execute bookings accurately.
• Assist Front Desk during busy periods and support other duties as needed.
• Ensure accurate data entry and maintain guest records in the PMS.
• Highlight VIP guests and special requests to relevant departments.
• Respect data protection while handling guest information.

Skills

People skills

Communication

Team management

Administrative tasks

PMS & reservations

Tools

Property Management System (PMS)

Job description

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

• Soho House offers competitive compensation packages for our team members that feature global benefits and perks.
• Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
• Membership
• Two Week-offs a week
• Discount on Food, wine-spirits & roomsDiscount on all Cowshed products (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work.

You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

• Team player who communicates well with all colleagues.
• Punctual, reliable and trustworthy.
• Sense of urgency
• Yes, yes, yes mentality

The role…

• To effectively handle all incoming calls and taking messages, transferring calls or dealing with email enquiries for room and restaurant reservations converting enquiries to bookings and in line with mystery shop guidelines.
• To be commercially aware and able to offer recommendations on services.
• Keeping up to date with all promotions and special offers across the business.
• To complete all bookings in line with mystery shop guidelines Assist the Front Desk with his/her duties during busy periods and breaks.
• Perform any other Tasks as and when assigned by the management.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• Highlight VIP guests, guests with special needs, requests need to be updated on the PMS and information sent out to the necessary departments.
• All guest information collected needs be stored in line of data protection.
• All turn way’s to be handled professionally and as per company’s policy.