Consultant - Telesales

Shashwath Solution; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Shashwath Solution is hiring a Travel Consultant in India. You will respond to inquiries, determine client requirements, and ensure deposits are collected before bookings. You will explain policies, work within budgets, and pick transport and accommodations that fit client needs.

The role requires strong communication, research, and writing skills, with a focus on delivering excellent service and exceeding client expectations.

Qualifications

• High school diploma or equivalent.
• Tourism qualification a plus.
• Demonstrable travel consultant experience with local and international travel arrangements.
• Proficient computer literacy with desktop research and writing skills.
• Excellent interpersonal communication and empathy.
• Ability to source the best quotes.
• Ability to deliver multiple outputs within tight turnaround times.
• Capable of delivering services that exceed client expectations.

Responsibilities

• Responding to inquiries about our company's services and offerings.
• Determining client requirements including destinations, stay length, and transit time.
• Ensuring that clients pay the deposit before bookings.
• Informing clients about cancellation policy, dates, and penalties.
• Adhering to the available budget.
• Selecting transport based on budget, departure/arrival times, and duration.
• Securing accommodation suited to budget and location.
• Planning excursions based on client needs and interests.
• Accounting for mobility and medical needs during planning.

Skills

Interpersonal skills

Research skills

Sourcing quotes

Written communication

Education

High school diploma

Tourism qualification

Tools

MS Office

MS Excel

Job description

Travel Consultant Responsibilities :

• - Responding to inquiries about our company's services and offerings.
• - Determining each client's requirements, including destinations, length of stay, and transit time.
• - Ensuring that clients pay the deposit before you commence with bookings.
• - Informing clients about the cancellation policy, including salient dates and all penalties.
• - Ascertaining and adhering to the available budget.
• - Selecting the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
• - Securing accommodation that is best suited to the budget and location of choice.
• - Planning excursions based on each client's needs and interests.
• - Accounting for mobility and medical needs during each phase of the trip planning process.

Travel Consultant Requirements :

• - High school diploma or equivalent.
• - Qualification in tourism would be added advantage
• - Demonstrable experience as a travel consultant, with expertise in local and international travel arrangements.
• - Computer literate, with exceptional desktop research and professional writing skills.
• - Top-notch interpersonal skills, including communication, respect, and empathy.
• - Ability to source the best quotes.
• - A knack for delivering multiple outputs within tight turnaround times, as needed.
• - Capacity to deliver commendable services that surpass clients' expectations.