Reservation Executive

EducoHire; Delhi; On-site; INR 335,000 - 391,000; Full time

Benefits offered by this job

5-star luxury hospitality property

Immediate joining

Office-based role in Kalkaji, NewDelhi

Job summary

EducoHire in Kalkaji, New Delhi seeks a professional Reservation Executive with hotel or resort experience to manage guest inquiries, bookings, and special requests. You will coordinate with front office and sales teams to ensure accurate reservations and customer satisfaction.

The ideal candidate should have strong communication skills, meticulous record-keeping, and a customer-centric approach. Immediate joiners preferred, female candidates encouraged.

Qualifications

• Graduate in Hotel Management or relevant discipline.
• Experience in hotel/resort reservations preferred.
• Excellent verbal and written communication with a customer-focused approach.

Responsibilities

• Handle reservation enquiries via phone, email, and other channels.
• Manage room reservations, cancellations, modifications, and confirmations.
• Provide information on room categories, rates, packages, availability and facilities.
• Coordinate with front office and sales teams for group bookings and events.
• Follow up on enquiries and convert into confirmed reservations.
• Maintain accurate reservation records and update systems accordingly.
• Coordinate with guests on special requests and arrival details.
• Resolve reservation-related queries professionally and promptly.

Skills

Verbal communication

Written communication

Coordination

Customer service

Multitasking

Education

Graduate in Hotel Management

Tools

MS Office

Job description

Job Description: Reservation Executive

Location: Kalkaji, New Delhi
Property Location: Nainital, Uttarakhand
Industry: 5-Star Luxury Resort / Hospitality
Designation: Reservation Executive
Salary: 30,000-35,000 per month
Experience: Experience in Hotel / Resort Industry
Gender: Female candidates preferred
Joining: Immediate / Urgent Requirement

Role Summary

A reputed 5-star luxury resort in Nainital, Uttarakhand is looking for an experienced and customer-focused Reservation Executive to be based at its corporate office in Kalkaji, New Delhi.

The ideal candidate should have prior experience in the hotel or resort industry and possess excellent communication, reservation handling, customer service, and coordination skills. The candidate will be responsible for handling reservation enquiries, coordinating with guests and the resort team, and ensuring a smooth booking experience.

Key Responsibilities

• Handle incoming reservation enquiries through phone, email, and other communication channels.
• Manage room reservations, cancellations, modifications, and booking confirmations.
• Provide guests with accurate information regarding room categories, rates, packages, availability, and resort facilities.
• Coordinate with the resort's reservations/front office team to ensure accurate booking information.
• Follow up on enquiries and convert potential bookings into confirmed reservations.
• Maintain accurate reservation records and update booking details in the relevant system.
• Coordinate with guests regarding special requests, arrival details, preferences, and other requirements.
• Handle guest queries professionally and ensure timely resolution of reservation-related concerns.
• Coordinate with the sales and operations teams for group bookings, special events, and other requirements.
• Maintain regular follow-up with prospective and existing customers to maximize occupancy and revenue.
• Ensure excellent customer service throughout the reservation process.

Candidate Requirements

• Graduate in Hotel Management, Hospitality Management, Tourism, or any relevant discipline.
• Prior experience in a hotel, resort, or hospitality organization is required.
• Experience in handling hotel/resort reservations will be strongly preferred.
• Excellent verbal and written communication skills.
• Pleasant personality with a professional and customer-focused approach.
• Good knowledge of MS Office and basic computer applications.
• Strong coordination, follow-up, and interpersonal skills.
• Ability to handle multiple enquiries and reservations efficiently.
• Female experienced candidates will be preferred.
• Immediate joiners will be given preference.

Compensation & Benefits

• Salary: 30,00035,000 per month, depending on experience and last drawn salary.
• Opportunity to work with a 5-star luxury hospitality property.
• Corporate office-based position in Kalkaji, New Delhi.
• Professional growth and career development opportunities.