Reservation Executive

Novotel Hotels; Chennai; Presencial; INR 223 000 - 446 000; Tempo integral

Resumo da oferta

Accor in Chennai is seeking a Reservations/Administrative Manager to plan room reservations, optimize revenue, and coordinate the reservation team's activities. The role requires leadership, English proficiency, and at least 2 years in a related capacity with MS Office skills (Excel, Word, PowerPoint).

You will work to maximize occupancy and ensure guest satisfaction in line with hotel policy. The position emphasizes strategic thinking, team management, and strong communication to support hotel

Qualificações

• Secondary / High school education.
• MS Excel, Word, and PowerPoint proficiency.
• Strong reading and writing skills in English.
• Minimum 2 years of relevant experience in a similar role.
• Ability to speak other languages is an advantage.

Responsabilidades

• Plan the room reservations.
• Ensure proper selling techniques to maximize room revenues.
• Coordinate duties of the reservation department for accuracy and efficiency.
• Address management on matters affecting hotel interests.
• Plan and prepare forecasts and monthly reports for occupancy and budgeting.
• Provide support to the team to deliver effective and courteous service.

Conhecimentos

Leadership

Strategic thinking

Communication

Team management

Formação académica

Secondary Education

Food & Beverage Certification (advantage)

Ferramentas

MS Excel

MS Word

MS PowerPoint

Descrição da oferta de emprego

Job Description:

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company's policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self-confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Requirements: