Reservation Executive

Ennismore; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

The Hoxton Bengaluru City is seeking a Reservation Executive to join our dynamic team. You will handle individual room reservations through phone, email and website channels, aiming to exceed guest expectations and maximize revenue by identifying opportunities.

You will collaborate with front office, restaurant and revenue teams to ensure accurate rooming lists and alignment with revenue objectives. Prior hospitality experience is preferable, and strong communication is essential.

Qualifications

• Hotel reservations experience preferred but not mandatory.
• 0-2 years of hotel reservations or Front Office experience.
• Excellent organisational and communication skills with a high level of accuracy.
• Ability to work independently, prioritise work and ask for clarification when needed.
• Great with computers and on the phone.
• Passion for exceeding guests' expectations.

Responsibilities

• Manage new and existing room reservations via telephone, email, and website reservations.
• Anticipate guest needs and provide proactive solutions to exceed expectations.
• Monitor and manage booking channels.
• Maximise revenue and identify sales opportunities.
• Coordinate with corporate clients/bookers and agents.
• Communicate with front office and restaurant teams to facilitate guest stays.
• Collaborate with revenue and sales teams to ensure correct rooming lists and revenue targets.

Skills

Hospitality passion

Customer service

Communication skills

Organisational skills

Phone etiquette

Team player

Tools

Computer proficiency

Job description

Job Summary

We are looking for a Reservation Executive to join our dynamic team for The Hoxton Bengaluru City.

What you'll do

• Manage new and existing individual rooms reservations through telephone, email, and website reservations.
• Anticipate needs and proactively provide solutions so that our guests' expectations are not only met but exceeded.
• Keep an eye on our booking channels.
• Maximise revenue and identify sales opportunities.
• Work with corporate clients/bookers and agents.
• Communicate with the front office and restaurant teams to facilitate the guests stay.
• Work closely with the revenue and sales team to ensure rooming lists are correctly entered and revenue objectives are met.

Qualifications

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in hotel reservations is preferred but not mandatory - we can teach you everything you need to know about the world of hotel reservations.
• 0-2 years of hotel reservations or Front Office experience.
• You're great with computers and on the phone.
• Passion for exceeding guests' expectations.
• Excellent organisational and communication skills with a high level of accuracy.
• Ability to work independently, prioritise work and ask for clarification when needed.