Reservation Executive

Fairmont Hotels & Resorts; Udaipur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Fairmont Udaipur Palace, part of the Fairmont Hotels & Resorts portfolio, seeks an experienced Reservations professional for its pre-opening team. You will manage bookings via phone, email, website and OTAs, ensure accurate availability and rates, and coordinate with Front Office, Sales, and Housekeeping to meet guest needs.

Ideal candidates have 1–3 years in reservations or guest relations, with Opera PMS proficiency, OTA familiarity, and strong communication skills.

Qualifications

• Diploma or degree in hotel management or related field.
• 1–3 years’ experience in hotel reservations, front office or guest relations preferred.
• Knowledge of Opera or similar PMS software and familiarity with OTA platforms (Booking.com, Expedia, Agoda, etc.).
• Good verbal and written communication skills and strong customer service orientation.
• Ability to handle multiple bookings, work under pressure, and adapt to shift schedules.

Responsibilities

• Handle room reservations through phone, email, hotel website, and OTAs.
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, and special occasions.
• Process advance deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

Skills

Excellent communication

Customer service oriented

Attention to detail

Multitasking

Problem-solving

Shift work

Education

Diploma/Degree in Hotel Management

Tools

Opera PMS

MS Office

OTA platforms

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Handle room reservations through phone, email, hotel website, and online travel agencies (OTAs).
• Check room availability, rates, room types, and booking restrictions.
• Create, modify, confirm, and cancel reservations accurately.
• Communicate hotel rates, packages, facilities, policies, and special offers to guests.
• Coordinate with Front Office, Sales, Housekeeping, and Revenue teams regarding room availability and guest requirements.
• Maintain accurate reservation records in the hotel PMS.
• Follow up on tentative bookings and ensure timely confirmation.
• Handle guest requests such as early check-in, late check-out, room preferences, and special occasions.
• Process advance deposits and coordinate payment-related requirements as per hotel policy.
• Monitor no-shows, cancellations, amendments, and overbooking situations.
• Promote room upgrades and additional hotel services where appropriate.
• Prepare reservation reports and maintain proper documentation.
• Ensure professional handling of guest complaints and reservation-related issues.
• Follow hotel SOPs and maintain high standards of guest service.

Qualifications

• Diploma/Degree in Hotel Management, Hospitality Management, or a related field.
• 1–3 years of experience in hotel reservations, front office, or guest relations preferred.
• Knowledge of hotel PMS/reservation systems such as Opera or similar software.
• Familiarity with OTA platforms such as Booking.com, Expedia, Agoda, etc.
• Good verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Good knowledge of MS Office and basic computer operations.
• Ability to handle multiple bookings and work under pressure.
• Strong attention to detail and problem-solving skills.
• Willingness to work in shifts, weekends, and holidays as required by hotel operations.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.