Require a Technical Support Engineer in Salem, Tamil Nadu

TestHiring; Salem; On-site; INR 350,000 - 550,000; Full time

Job summary

TestHiring in Salem, Tamil Nadu is seeking a Technical Support Engineer to provide voice-based customer support for international and domestic clients. You will build rapport with customers, emphasize first- time resolution, and coordinate with the tech/content teams to speed up resolutions.

The role requires clear English communication, calm problem-solving under pressure, and a willingness to work night shifts, including weekends as needed. Prior customer service experience is preferred.

Qualifications

• Proven experience in customer service or support, preferably in a voice-based environment.
• Excellent verbal communication and active listening skills in English.
• Ability to remain calm and solution-focused under pressure.
• Strong problem-solving skills with a customer-first mindset.
• Willingness and availability to work night shifts, including weekends as needed.

Responsibilities

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.

Skills

Voice-based support

English communication

Customer-focused

Problem-solving

Job description

Require a Technical Support Engineer in Salem, Tamil Nadu

TestHiring is a smart online candidate evaluation platform designed for recruiters, HR teams, and hiring managers seeking efficiency, fairness, and accuracy in their hiring. With early screening via automated ranking and unbiased scoring, TestHiring helps identify top talent in less time

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Job Description

• 
  Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
  
• Focus on customer satisfaction and first-time-resolution.
  
• Engage with the technical team to provide faster resolutions to technical issues.
  
• Work closely with the technical content team to identify gaps in the help module.
  
• Should be willing to work night shifts.
  

Requirements

• Proven experience in customer service or support, preferably in a voice-based environment.
  
• Excellent verbal communication and active listening skills in English.
  
• Ability to remain calm and solution-focused under pressure.
  
• Strong problem-solving skills with a customer-first mindset.
  
• Willingness and availability to work night shifts, including weekends as needed.