Remedy ITSM admin, Helix SAAS

Tata Consultancy Services Limited; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services in Pune region is seeking an experienced Remedy ITSM administrator to support Helix SAAS environments. The role involves configuring Remedy for users, managing profiles, and integrating applications with the Remedy platform.

You will work with CMDB and ensure smooth operation of Remedy workflows, API usage, and Atrium components. The ideal candidate has deep Remedy ITSM knowledge, hands-on experience with Helix SAAS, and familiarity with Atrium tools to support

Qualifications

• Must have Remedy ITSM expertise and hands-on experience with Remedy workflows such as Activelink filters and escalations.
• Strong experience in Remedy admin configuration including profiles, user management, and server group ranking.
• Experience with Remedy API and Remedy plugin implementations.
• Experience integrating multiple applications with Remedy and CMDB issue resolution.
• Hands-on development/support experience with Atrium Integrator and Atrium Orchestrator.

Job description

Role & responsibilities

SN

Required Information

Details

1

Role**

Remedy ITSM admin, Helix SAAS

2

Required Technical Skill Set**

Remedy ITSM admin, Helix SAAS

3

No of Requirements**

5-9Yrs

4

Desired Experience Range**

2

5

Location of Requirement

Hyd,Bangalore,pune,Chennai,Kolkata,gurgaon

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• BMC : Remedy ITSM expertise
• Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
• Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
• Experience on Remedy API and Remedy plugin implementation
• Experience on multiple application integration on to Remedy.
• Experience on CMDB and resolve any issues related to CMDB
• Experience on developing integrations on Atrium integrator
• Experience in Atrium Orchestrator development/ support

Good-to-Have(Ideally should not be more than 3-5)

• Experience of Helix SAAS environment
• Remedy migration onto Helix SAAS
• Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrato
• Remedy / Helix ITSM certification