BMC Remedy Senior Engineer

Emergys; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emergys Corp. in India seeks an experienced Remedy Developer to own end-to-end product enhancements from design to deploy.

You will interact with Product Management, Architects, and cross-functional teams to understand new requirements and ensure timely delivery. You will resolve customer issues and proactively troubleshoot multi-layer ITSM environments using the BMC Remedy ITSM Suite, SOAP/REST web services, and JavaScript.

Qualifications

• 5–10 years of experience in Remedy Workflow development.
• Proven expertise in BMC Remedy ITSM Suite.
• Strong understanding of troubleshooting multi‑layer applications.

Responsibilities

• End to end ownership for product enhancements, bug fixes – design to deploy
• Interact with Product Management / Architects / Team Members to understand the scope of new requirements
• Work with geographically diverse cross‑functional teams to coordinate the development work
• Work on customer issue resolution and proactive problem solving

Skills

Remedy Workflow development

BMC Remedy ITSM

SOAP & REST

JavaScript

Remote collaboration

Problem solving

Tools

SOAP APIs

REST APIs

Job description

• End to end ownership for product enhancements, bug fixes – design to deploy
• Interact with Product Management / Architects / Team Members to understand the scope of new requirements
• Work with geographically diverse cross-functional teams to coordinate the development work
• Work on customer issue resolution and proactive problem solving

All you need is:

• 5 to 10 years of experience in Remedy Workflow development
• Experience in BMC Remedy Application development is must
• Strong knowhow of functional and design aspects of the BMC Remedy ITSM Suite is a must
• Experience with BMC products like DWP, Helix platform, HSSO is preferable
• Experience in developing enterprise software products
• Experience of developing/accessing Web Services including good knowledge of SOAP & REST protocols, Web development using Java-script/Jason will be an added advantage
• Good understanding of troubleshooting multi-layered application is required
• Excellent communication skills and experience in working with remote teams
• Available to work from Pune or Bangalore
• BCP certification in any product lines is an added advantage