BMC Remedy Developer

Input Zero Technologies; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Input Zero Technologies in Mumbai seeks a seasoned BMC Remedy Developer to join the ITSM team. You will develop, configure, and administer Remedy ITSM and AR System, maintain the CMDB, and implement integrations with REST/SOAP services, LDAP, and SSO.

The role requires 6+ years of hands-on experience, strong knowledge of BMC Remedy architecture, and ability to work across development, QA, and production environments. This is a full-time on-site position in Mumbai.

Qualifications

• 6+ years hands-on BMC Remedy development experience in large ITSM environments.
• BMC Remedy AR System, ITSM and Atrium CMDB expertise.
• Experience building workflows, forms, filters, and custom AR System objects.
• Experience with Smart IT, Smart Reporting, Talent Management? (assumed) Remedy Asset Management and IMAC processes.
• Strong understanding of architecture, CMDB, data models, and CI relationships.

Responsibilities

• Develop, configure, and administer BMC Remedy ITSM and AR System.
• Design and maintain CMDB with CIs and relationships.
• Create integrations using REST/SOAP Web Services and ARS API.
• Troubleshoot and resolve complex Remedy ITSM issues.
• Prepare technical design documents and workflow models.

Skills

BMC Remedy ITSM

AR System (ARS 8.x/9.x)

Atrium CMDB

Remedy workflows & forms

Smart IT & Smart Reporting

ITSM & ITIL understanding

Integration design (REST/SOAP)

Troubleshooting complex issues

Education

B.Tech./B.E./BCA/MCA

Tools

REST/SOAP Web Services

ARS API

LDAP

SSO

Email Engine

Job description

BMC Remedy Developer

Experience:6+ Years

Location: Mumbai

Work Mode: Work from Office

Employment Type: Full-Time

Job Summary

We are looking for an experienced BMC Remedy Developer with strong hands-on expertise in BMC Remedy ITSM, AR System, and Atrium CMDB. The candidate will be responsible for developing, configuring, administering, and integrating BMC Remedy solutions to meet customer requirements and support ITSM implementation and enhancement initiatives.

Key Responsibilities

• Develop, configure, and administer BMC Remedy ITSM, Remedy AR System (ARS 8.x/9.x), Remedy Help Desk, and Atrium CMDB.
• Develop and maintain efficient workflows, forms, filters, escalations, and other AR System objects for enhancements and bug fixes.
• Work on Smart IT, Smart Reporting, Remedy Asset Management, and IMAC processes
• Perform maintenance and configuration changes across Development, QA, and Production environments.
• Configure foundation data, roles, permissions, and CMDB settings to improve system functionality.
• Develop and maintain CMDB, including Configuration Items (CIs), relationships, and the BMC Common Data Model.
• Design and implement custom integrations using REST/SOAP Web Services, ARS API, LDAP, SSO, and other integration technologies.
• Troubleshoot and resolve complex issues related to Remedy ITSM, Change Management, and Service Management.
• Work with BMC Atrium Integration Engine, Atrium Integrator, BMC Analytics, and BMC Atrium Orchestrator.
• Prepare technical documentation, including High-Level Design (HLD), Low-Level Design (LLD), use case diagrams, process documents, and workflow models.

Required Skill

• Minimum **6+ years of hands-on BMC Remedy Development experience**, preferably in large-scale Remedy ITSM environments.
• Strong expertise in **BMC Remedy AR System (ARS 8.x/9.x), ITSM, and Atrium CMDB**
• Hands-on experience developing workflows, forms, filters, escalations, and custom AR System objects.
• Experience with Smart IT, Smart Reporting, Remedy Asset Management, and IMAC processes.
• Strong understanding of BMC Remedy architecture, Atrium CMDB, the Common Data Model, and CI relationships.
• Experience with integrations using ARS API, REST/SOAP Web Services, LDAP, SSO, and Email Engine.
• Knowledge of BMC Atrium Integration Engine, Atrium Integrator, BMC Analytics, and Atrium Orchestrator.
• Understanding of ITSM processes and ITIL principles.
• Ability to create technical designs, workflow models, data models, and integration documentation.

Qualifications

• B.Tech./B.E./BCA/MCA or an equivalent qualification.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and support complex implementation and enhancement projects.