BMC Remedy - ITSM developer

Zensar; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,000,000 - 2,200,000; Full time

Job summary

Zensar in Hyderabad seeks an experienced Remedy/Helix specialist with 4–6 years of IT experience to develop and administer Remedy/Helix environments and to migrate on-prem Remedy to Helix SaaS. Strong ITSM background, ARS/CMDB/ADDM experience, and knowledge of SQL Server are required.

The role involves delivering independent solutions, gathering customer requirements, and providing L2 production support. Excellent communication and collaboration skills are essential for success in this position.

Qualifications

• 4–6 years of IT experience with BMC Remedy (9.x) development and Helix setup/admin.
• Must-have skills: Remedy, ITSM development, ARS, CMDB, ADDM, SQL Server 2014.
• Experience in ITSM modules: change, incident, problem, work order, SRM, SLM.
• Nice to have: Atrium Core, ARS, Action Request System.
• Good to have: C#, ASP.NET, PowerShell.
• Experience in Production Support (L2) and enhancements.
• ITIL certification is a plus.
• Strong OOP, design and delivering technical solutions.
• Ability to own solutions and gather/fulfill customer requirements.
• Excellent written and verbal communication.
• Onboard users on Remedy/Helix and migrate from on-prem Remedy to Helix SaaS.
• Address issues promptly; identify problems and propose solutions.
• Troubleshoot bugs in custom development; innovate to solve business problems.

Responsibilities

• Develop and administer Remedy/Helix environments.
• Gather customer requirements and deliver independently.
• Migrate from Remedy on-prem to Helix SaaS.
• Provide timely Remedy/Helix support and issue resolution.
• Troubleshoot bugs in custom development.
• Propose innovative ITSM solutions to business problems.
• Onboard users to Remedy/Helix and build a stronger team.

Skills

Remedy

Helix

ITSM development

ARS

CMDB

ADDM

SQL Server

C#

ASP.NET

PowerShell

ITIL

OOP

Requirements gathering

Communication

Helix migration

Troubleshooting

Tools

Helix

Remedy

Job description

Role & responsibilities

• Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin
• Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014
• Development experience in ITSM modules like change incident problem, work order, SRM, SLM
• Good to have hands on atrium core, comprehensive experience on Action request system
• Added advantage to have C#, Asp.net, Powershell skills
• Experience in Production Support (L2 support) and enhancement
• Good to have ITIL certification
• Strong in OOPS concept, designing and providing technical solutions
• Should be able to take ownership of solution provided and deliver it
• Should be able to gather requirements from customer and deliver independently
• Excellent communication skills both written and verbal
• Onboard Users on Remedy / Helix
• Migrate from Remedy (on-prem) to Helix (SaaS)
• Address Remedy / Helix Support Issues in a timely and efficient manner
• Proactively identify problem areas and suggest solutions
• Troubleshoot bugs in custom development
• Assist with innovative solutions to solve Business Problems using Remedy / Helix
• Build a stronger team with your presence