Remedy Developer L2

Input Zero Technologies; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Input Zero Technologies in Bengaluru, India, seeks a Remedy Developer L2 to maintain and enhance the BMC Remedy environment that supports daily service operations. You will ensure platform reliability, responsiveness, and alignment with business needs while collaborating with internal teams, users, and vendors.

Responsibilities include day-to-day Remedy administration, L2 support, patching and troubleshooting, testing integrations, and translating business requirements into Remedy

Qualifications

• Engineering degree required with ITIL knowledge.
• 5+ years in telecom and 3+ years hands-on L2 Remedy operations and ITSM.
• Experience with Remedy configuration/administration and related modules.
• Strong troubleshooting skills for Remedy applications and servers.
• Ability to translate business requirements into Remedy configurations.
• Experience with Linux/UNIX commands and MS Office tools.

Responsibilities

• Manage day-to-day operations, administration, and development of the BMC Remedy application.
• Provide L2 operational support, configuration changes, and troubleshooting.
• Apply patches, scripted workarounds, and maintain platform health.
• Perform system integration testing for new integrations and data-source integrity.
• Translate requirements into Remedy configurations, data models, and workflows.
• Create knowledge-base articles and SOPs for routine activities.
• Coordinate with product vendors, L3 teams, and users on issues and changes.
• Provide 24x7 operational assistance, including on-call and weekend support as needed.

Skills

ITIL knowledge

Troubleshooting

Communication skills

On-call support

Rotational shifts

Collaboration

Education

Engineering degree

Tools

BMC Remedy ITSM

AR System Administration

Smart IT

Remedy ITSM modules

Web services

CMDB

Integrations

Linux/UNIX commands

Excel

PowerPoint

Job description

Input Zero Technologies is an enterprise service management company specializing in ServiceNow, BMC, automation, ITSM, ITOM, GRC, and enterprise workflow solutions. We help organizations streamline complex service operations and build dependable enterprise workflows that support business-critical processes.

As a Remedy Developer L2, you will play an important role in maintaining and enhancing the BMC Remedy environment that supports day-to-day service operations. This role is focused on keeping the platform reliable, responsive, and aligned with business needs while working closely with internal teams, users, and product vendors to support ongoing service delivery.

Responsibilities

• Manage day-to-day operations, administration, and development of the BMC Remedy application.
• Perform L2 operational support, configuration changes, advanced configuration, and troubleshooting.
• Apply patches and scripted workarounds, maintain the platform, and resolve application and server issues.
• Conduct system integration testing for new integrations and assure data-source integrity.
• Translate business requirements into Remedy configurations, process models, data models, and workflow models.
• Create knowledge-base articles and standard operating procedures for routine activities.
• Coordinate with product vendors, L3 teams, and users on product issues, incidents, and changes.
• Provide 24x7 operational assistance, including on-call and weekend support as needed.

Reference work experience:

• Engineering degree in any field.
• 5+ years of experience in the telecommunications industry and 3+ years of hands-on technical operations and L2 support experience with the BMC Remedy ITSM suite.
• Experience with Remedy configuration and administration, including Smart IT, AR System Administration, Remedy ITSM modules, web services, CMDB, and integrations.
• Strong knowledge of ITIL concepts and IT service management, with hands-on administrator or developer experience with BMC Remedy versions 7.5, 7.6, 8.x, or 9.x.
• Experience troubleshooting BMC Remedy applications and servers, including server groups and performance issues.
• Knowledge of Remedy design practices and software development methodologies.
• Ability to quickly gain understanding of existing schemas and custom workflows.
• Working knowledge of Linux or UNIX commands and proficiency with Microsoft Excel and PowerPoint.
• Experience supporting business users, with strong verbal and written communication and problem-solving skills.
• Eligible to work in India.
• Available for rotational shifts and for 24x7 on-call and weekend support as needed.
• Exposure to Netcool or Oracle will be a value add.