Remedy Developer

Airtel; Pune District, Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Airtel in Pune seeks an experienced Remedy expert to lead hands-on development and administration of BMC Remedy Helpdesk, Atrium CMDB and ITSM suites. You will create/modify ARS objects for new enhancements and bug fixes, and integrate Remedy with Netcool, CRM, provisioning software via web services and AIE.

You will guide architecture, work on CMDB data model, federated CMDB relations, and deploy monitoring, logging, and automation to improve uptime and performance.

Responsibilities

• Hands-on development, administration on BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 9.x/20.x/23.x and ITSM web services (SOAP/REST).
• Create/modify ARS objects for enhancements and bug fixes.
• Integrate Remedy with Netcool, CRM, provisioning software using Web services and/or AIE.
• Strong understanding of BMC Remedy architecture and components.
• Experience in designing custom integrations architecture.
• Knowledge of the Atrium CMDB Common Data Model.
• CMDB implementation to include CIs in federated Common Data Model and relationships.
• Experience with Smart IT, Smart Reporting/Helix Dashboards.
• Gather requirements and translate business needs into technical solutions.
• Resolve complex issues and deliver advanced technical solutions.
• Perform maintenance for development, QA and production environments.
• Provide off-hours and weekend support as needed.
• Lead and collaborate with cross-functional teams to design and maintain Remedy platform.
• Lead support to development teams for environment setup, debugging and performance tuning.
• Guide and automate routine tasks to boost efficiency.
• Implement monitoring, alerting and logging to ensure performance, uptime and reliability.
• Document processes, configurations, and best practices for collaboration and compliance.

Job description

Key Responsibility

• Hands-on development, administration experience on the following BMC products - BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 9.x,20.x, 23.x and ITSM suite web services (SOAP/REST)
• Create/modify ARS objects for new enhancements and bug fix
• Good knowledge & experience in integration of Remedy with other applications like Netcool, CRM, provisioning s/w etc using Web services and/or AIE
• Should have good understanding of BMC Remedy architecture and its components
• Experience in proposing and implementing architecture of Custom integrations
• Good understanding on Common Data Model of BMC Atrium CMDB
• Knowledge of CMDB implementation to incorporate Configuration Items (CIs) into the federated BMC Common Data Model and ensure that necessary relationships between CIs are fully incorporated into the schema
• Experience in Smart IT and Smart Reporting/Helix Dashboards
• Requirement gathering and translating Business requirements into technical/functional implementations.
• Resolve highly complex issues and implement projects at an advanced technical level
• Performs maintenance as required for Development, QA and Production environment
• Provides off-hours and weekend support as needed
• Lead & collaborate with cross-functional teams to design, implement, and maintain robust and scalable Remedy platform.
• Lead support to Development Teams in areas such as environment setup, debugging, and performance tuning.
• Guide & automate routine tasks and enhance operational efficiency.
• Improvise & implement robust monitoring, alerting, and logging systems to ensure performance, uptime, and reliability of applications and infrastructure.
• Drive to maintain clear and detailed documentation on processes, configurations, and best practices for team collaboration and compliance purposes.