BMC Remedy / Helix Developer

Capgemini; Hyderabad, Gurugram District, Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Capgemini is seeking an experienced BMC Remedy/Helix Developer to design, customize, and automate Remedy/Helix solutions. You will work on Helix migrations, DWP Catalogs, and Innovation Studio projects, with exposure to HelixGPT capabilities.

The role involves developing workflows, integrating systems via REST APIs, and ensuring ITSM processes are well-managed across incidents, changes, problems, and assets. Strong hands-on skills and collaboration with cross-functional teams are essential.

Qualifications

• Strong hands-on experience in BMC Remedy AR System / BMC Helix ITSM development.
• Strong knowledge of Remedy workflow customization and automation.
• Experience with Forms, Active Links, Filters, Escalations, Menus, Guides, and workflow objects.
• Experience with BMC Helix migration / Remedy-to-Helix transformation.
• Hands-on experience with BMC Digital Workplace and DWP Catalog.
• Experience developing applications/workflows using BMC Helix Innovation Studio.
• Knowledge of REST API / Web Services-based integrations.
• Good understanding of ITSM processes such as Incident, Problem, Change, Request, and Asset Management.
• Strong troubleshooting, debugging, and analytical skills.

Responsibilities

• Develop and customize BMC Remedy / BMC Helix ITSM applications based on business requirements.
• Design, develop, and maintain Remedy workflows, including Forms, Active Links, Filters, Escalations, Guides, Menus, and related objects.
• Build workflow automation to improve ITSM processes and reduce manual activities.
• Customize key ITSM modules such as Incident, Change, Problem, Request, Asset, and Service Request Management.
• Support BMC Remedy to BMC Helix migration, including migration, configuration, data migration, validation, and post-migration stabilization.
• Develop and customize BMC Digital Workplace Catalogs, service requests, questionnaires, approvals, and fulfillment workflows.
• Build and enhance applications and workflows using BMC Helix Innovation Studio.
• Develop integrations between BMC Helix and enterprise systems using REST APIs, web services, and integration frameworks.
• Troubleshoot workflow, customization, integration, and performance issues across Remedy/Helix environments.
• Follow development standards, perform unit testing, maintain technical documentation, and support production deployments.
• Work closely with functional teams, architects, infrastructure teams, and business stakeholders to translate requirements into scalable technical solutions.
• Identify opportunities for automation and AI-led service management improvements.

Skills

BMC Remedy AR System

BMC Helix ITSM

Remedy workflow customization

Automation

REST APIs

ITSM processes

Troubleshooting

Agile delivery

Analytics

Tools

BMC Helix Innovation Studio

BMC Digital Workplace

DWP Catalog

Remedy forms

Active Links

Job description

Experience: 4 to 8 years preferred

Job Location: Gurugram, Hyderabad, Bangalore
Primary Skills: BMC Remedy, BMC Helix ITSM, Workflow Customization, Automation, DWP, Innovation Studio

Role Summary:

We are looking for an experienced BMC Remedy / Helix Developer with strong hands‑on expertise in developing, customizing, and automating BMC Remedy/Helix solutions. The candidate should have experience with Helix migration, Digital Workplace (DWP) Catalogs, and BMC Innovation Studio. Exposure to HelixGPT / Generative AI capabilities will be an added advantage.

Key Responsibilities:

• Develop and customize BMC Remedy / BMC Helix ITSM applications based on business requirements.
• Design, develop, and maintain Remedy workflows, including Forms, Active Links, Filters, Escalations, Guides, Menus, and related objects.
• Build workflow automation to improve ITSM processes and reduce manual activities.
• Customize key ITSM modules such as Incident, Change, Problem, Request, Asset, and Service Request Management.
• Support BMC Remedy to BMC Helix migration, including application/workflow migration, configuration, data migration, validation, and post‑migration stabilization.
• Develop and customize BMC Digital Workplace (DWP) Catalogs, service requests, questionnaires, approvals, and fulfillment workflows.
• Build and enhance applications and workflows using BMC Helix Innovation Studio.
• Develop integrations between BMC Helix and enterprise systems using REST APIs, web services, and integration frameworks.
• Troubleshoot workflow, customization, integration, and performance issues across Remedy/Helix environments.
• Follow development standards, perform unit testing, maintain technical documentation, and support production deployments.
• Work closely with functional teams, architects, infrastructure teams, and business stakeholders to translate requirements into scalable technical solutions.
• Identify opportunities for automation and AI‑led service management improvements.

Mandatory Skills:

• Strong hands‑on experience in BMC Remedy AR System / BMC Helix ITSM development.
• Strong knowledge of Remedy workflow customization and automation.
• Experience with Forms, Active Links, Filters, Escalations, Menus, Guides, and workflow objects.
• Experience with BMC Helix migration / Remedy‑to‑Helix transformation.
• Hands‑on experience with BMC Digital Workplace and DWP Catalog.
• Experience developing applications/workflows using BMC Helix Innovation Studio.
• Knowledge of REST API / Web Services‑based integrations.
• Good understanding of ITSM processes such as Incident, Problem, Change, Request, and Asset Management.
• Strong troubleshooting, debugging, and analytical skills.

Good to Have:

• Exposure to HelixGPT and Generative AI capabilities within BMC Helix.
• Experience with BMC Helix Dashboards, Business Workflows, and automation capabilities.
• Experience with integrations involving tools such as ServiceNow, monitoring platforms, identity‑management solutions, or enterprise applications.
• Understanding of ITIL processes and best practices.
• Scripting/automation knowledge and experience working in Agile delivery environments.