Release Management Coordinator

Joblet-AI; India; Remote; INR 400,000 - 800,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Bonus structure

Learning stipend

Health benefits

Job summary

Joblet-AI is seeking a creative Director of Escalation Management to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results with a mix of big‑picture thinking and hands‑on execution.

Key duties include analyzing workflows to identify bottlenecks, managing timelines and budgets, coordinating cross‑team efforts, and maintaining accurate stakeholder records.

Qualifications

• Proven track record in operations, project management, or client success.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.

Responsibilities

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Manage project timelines, resource allocation, and cross-team coordination.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.

Skills

Operations management

Project management

Customer relationships

Organization & prioritization

Escalation best practices

Tools

Zendesk

Salesforce

Workflow platforms

Job description

We are actively seeking a creative Director of Escalation Management to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Manage project timelines, resource allocation, and cross-team coordination.
• Develop, communicate, and execute high-level overarching departmental strategies.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• Exceptional stakeholder management, active listening, and negotiation skills.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.