Director of Strategic Planning

Joblet-AI; India; Remote; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits (varies)

Job summary

Joblet-AI is seeking a visionary Director of Strategic Planning to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver results within your functional area, blending big-picture thinking with hands-on execution.

The role emphasizes leading cross-functional coordination, managing budgets, forecasting, and developing high-level strategies for a distributed workforce. A proactive, results-driven mindset is essential.

Qualifications

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Highly organized methodology with a strong ability to prioritize effectively.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Develop, communicate, and execute high-level overarching departmental strategies.

Skills

De-escalation

CRM software

Communication

Remote work

Organization

Tools

CRM software

Job description

We are actively seeking a visionary Director of Strategic Planning to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Manage complex departmental budgets, strategic forecasting, and resource allocation.
• Develop, communicate, and execute high-level overarching departmental strategies.

Required Skills & Qualifications:

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Highly organized methodology with a strong ability to prioritize effectively.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.