Client Support Senior Specialist

crewlia; India; Remote; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits

High-impact projects

Job summary

crewlia is hiring a Client Support Senior Specialist for a fully remote role. You will drive client success, coordinate with internal teams, and deliver top-tier support across the organization.

We value a data-driven mindset, 1–3 years of relevant experience, and proficiency with Zendesk and Salesforce. Enjoy flexible hours, performance bonuses, an annual learning stipend, and health benefits.

Qualifications

• 1–3 years of demonstrated, progressive success in a relevant functional role.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.

Responsibilities

• Collaborate with internal departments to ensure seamless service delivery.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Skills

Time management

Analytical thinking

Customer relationship management

Collaboration

Tools

Zendesk

Salesforce

Operational workflow platforms

Job description

We are actively seeking a forward-thinking Client Support Senior Specialist to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Collaborate with internal departments to ensure seamless service delivery.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Provide essential administrative, logistical, and operational support to the team.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Assist in the preparation of specialized reports, presentations, and process documentation.

Required Skills & Qualifications:

• Exceptional ability to manage multiple competing priorities simultaneously.
• 1-3 years of demonstrated, progressive success in a relevant functional role.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven track record in operations, project management, or client success.

What You’ll Bring:

• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Strong analytical abilities coupled with a commitment to data-driven decision making.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.